Senior Technical Writer
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Job Description
Senior Technical Writer shaping technical documentation for ServiceNow and managed services operations. Collaborating with cross-functional teams to enhance user experience and business objectives.
Responsibilities:
- Develop and maintain high-quality technical documentation for ServiceNow implementations, managed services operations, and other technical projects, ensuring consistency and clarity across all materials.
- Collaborate with technical and non-technical teams, including engineering, operations, and client services, to gather information and translate complex processes into easily understandable texts.
- Enhance and uphold our documentation standards and best practices, contributing to the continuous improvement of our documentation processes.
- Manage the documentation lifecycle for multiple projects simultaneously, from planning and drafting to review, publication, and updates.
- Provide mentorship and guidance to other team members, fostering a culture of quality and excellence in documentation.
- Stay updated with the latest trends in technical writing, ServiceNow updates, and managed services operations to ensure our documentation remains current and relevant.
Requirements:
- A minimum of 4 years of technical writing experience, with a strong portfolio showing a wide variety of writing experiences across operations, engineering, and client-facing communications.
- Bachelor's degree in Technical Communication, English, Journalism, or a related field.
- Proficiency in English with exceptional writing, editing, and proofreading skills.
- In-depth knowledge of ServiceNow and experience documenting managed services operations.
- Proven ability to translate complex technical concepts into clear, concise, and engaging content for diverse audiences.
- Strong organizational skills, with the ability to manage multiple projects and deadlines in a fast-paced environment.
- Excellent interpersonal and communication skills, with a track record of effective collaboration in cross-functional teams.
- Familiarity with documentation tools and technologies, and adaptability to new tools as required.
Benefits:
- Health insurance
- Professional development opportunities
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