Technical Writer
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Job Description
Technical Writer supporting a federal government program by developing documentation and training materials. Collaborating with multiple teams to ensure compliance and clarity in documentation.
Responsibilities:
- Support program tasks, covering documentation, manuals, user training materials, and ongoing content updates.
- Develop, maintain, and update technical documentation, system manuals, standard operating procedures (SOPs), and operational guides.
- Create clear, concise, and user-friendly documentation for both technical and non-technical audiences.
- Produce and maintain end-user training materials, including guides, job aids, knowledge base articles, and instructional content.
- Ensure all documentation adheres to federal government documentation standards, including applicable compliance frameworks such as DoD 5015.2 records management standards and 508 compliance on all formal deliverables.
- Collaborate with product owners, business analysts, developers, and SMEs to gather requirements and validate technical accuracy of documentation.
- Translate complex technical and system information into structured, accessible content for end users and stakeholders.
- Maintain version control and ensure documentation remains current with system updates, releases, and process changes.
- Participate in proposal reviews, including grammar editing, technical consistency review, and documentation quality assurance (508 compliance) for federal submissions.
- Ensure consistency in tone, formatting, terminology, and branding across all documentation deliverables.
Requirements:
- Bachelor’s degree in English, Communications, Technical Writing, Information Systems, or related field (or equivalent experience).
- 5+ years of experience in technical writing, documentation development, or related roles in federal or enterprise environments.
- Proven experience developing SOPs (Standard Operating Procedures), technical manuals, and structured operational documentation.
- Experience working in federal government environments, with strong understanding of documentation standards and compliance requirements.
- Experience supporting CMS (Centers for Medicare & Medicaid Services) programs or similar healthcare government initiatives is required.
- Knowledge of Section 508 accessibility standards for documentation and training materials.
- Familiarity with DoD 5015.2 documentation and records management standards or equivalent federal documentation frameworks.
- Experience developing end-user training materials and instructional content for digital systems or enterprise applications.
- Strong editing, proofreading, and quality assurance skills, including experience supporting proposal and technical document reviews (grammar, clarity, and technical accuracy).
- Ability to work with cross-functional teams including product, engineering, and business stakeholders.
- Strong written and verbal communication skills.
- High attention to detail with strong editing and proofreading capabilities.
- Ability to translate complex technical concepts into clear, user-focused content.
- Strong collaboration skills across technical and non-technical teams.
- Ability to manage multiple priorities in a fast-paced, regulated environment.
- US Citizenship or Permanent Residency required.
- Must reside in the Continental US.
- Depending on the government agency, specific requirements may include public trust background check or security clearance.
Benefits:
- health care
- dental
- vision
- life insurance
- 401(k)
- paid time off including PTO, holidays, and any other paid leave required by law.
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