Senior Telecom Transition Coordinator
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Job Description
Senior telecommunications transition coordinator managing DoD circuit migrations, TSRs, and cutovers. Supporting government customers and vendors through legacy-contract transitions.
Responsibilities:
- Perform inventory validation, status tracking, customer outreach and training, Telecommunications Service Request (TSR) writing, QA/QC, problem resolution, and coordinate circuit/service transitions from the legacy contract to replacement contracts
- Use the TSST master Transition Database, government systems and tools, and commercial vendor tools and reports to capture, validate, track, and maintain inventory-related service records
- Work with the Database Engineer and Project Manager to define business requirements for the master Transition Database
- Update spreadsheets and databases with customer and vendor contact and site information
- Educate customers about new contracts and advise agencies on transition planning
- Assist in writing customer network-requirement documents and maintain customer training documentation
- Prepare customer service ordering documents using DISA Storefront (DSF) and/or DISA Marketplace
- Interface with DoD customers to validate technical, funding, service-point, and approval-routing information before TSR submission
- Perform QA/QC reviews before TSR submission
- Identify and resolve problems that could prevent service dates from being met
- Plan and coordinate service installations and cutover dates
- Participate in conference bridges during cutovers, resolve impediments, and issue amended documentation
- Assist with customer transition plans and related documents
- Review leased-vendor technical proposals, pricing, and documents; resolve discrepancies with DITCO, government customers, and vendors
Requirements:
- Bachelor’s degree; 4 years of experience or military experience in related fields can substitute for formal education
- Full working knowledge of telecommunications transition projects, including customer coordination, order entry, and scheduling
- Experience with order entry tools such as DSF and/or DMP
- Excellent communication and customer service skills
- Experience using Microsoft Access and Excel
- US Citizenship is required
- Must undergo a favorably adjudicated National Agency Check with Inquiries (NACI) as a condition of employment
- Experience/background supporting the Defense Information Systems Agency (DISA) and/or Defense Information Technology Contracting Organization (DITCO) is preferred
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