Telecom Transition Coordinator – Mid Level
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Job Description
Telecommunications transition coordinator managing DoD circuit and service migrations for Mastech. Validating inventories, preparing TSRs, coordinating cutovers, and supporting government customers.
Responsibilities:
- Perform inventory validation, status tracking, customer outreach and training, Telecommunications Service Request (TSR) writing, QA/QC, problem identification and escalation, and coordinate circuit/service transitions from the legacy contract to replacement contracts
- Utilize the TSST master Transition Database, government systems and tools, and commercial vendor tools and reports to capture, validate, track, and maintain inventory-related service records
- Update spreadsheets and databases with customer and vendor contact and site information
- Educate customers on new contracts and advise agencies on transition planning
- Assist in writing customer documents identifying network requirements
- Prepare and maintain customer training documentation
- Prepare customer service ordering documents using DISA Direct Storefront (DDSF) and/or DISA Marketplace (DMP)
- Interface with DoD customers to validate technical and funding information before TSR submission
- Identify and escalate problems that could prevent service dates from being met
- Coordinate service installation and cutover schedules
- Participate in conference bridges during cutovers, resolve basic impediments, escalate complex issues, and issue amended documentation
- Provide QA/QC review before TSR submission
- Provide backup support for the associated Team Lead
Requirements:
- 1-3 years of customer service operations
- High School Diploma
- Experience with DISA or DITCO order entry tools such as Storefront, Marketplace, TIBI, etc. – desired
- Working knowledge of telecommunications transition projects, including customer coordination, order entry, and scheduling
- Excellent communication and customer service skills
- Experience using Microsoft Access or Excel
- US Citizenship is required
- Candidates must undergo a favorably adjudicated National Agency Check with Inquiries (NACI) as a condition of employment
- Certifications: None required
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