Senior User Researcher, Brazil
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Job Description
Senior User Researcher conducting discovery and usability research for enterprise dealership software. Translating customer insights into product strategy at CI&T, a global digital consultancy.
Responsibilities:
- Conduct continuous discovery research, including customer interviews, stakeholder interviews, contextual fieldwork, and context mapping
- Conduct moderated and unmoderated usability testing on prototypes to identify friction before build begins
- Synthesize qualitative data into clear, prioritized recommendations for the Service Designer and product leadership
- Define user personas, experience metrics, and customer journey insight frameworks
- Manage research logistics end-to-end, including participant recruitment, discussion guides, and insight documentation
- Present findings to non-research audiences, including senior stakeholders, to build advocacy and support decision-making
- Translate insights into actionable recommendations and influence decision-making across multidisciplinary teams
- Collaborate closely with Service Designers and Product Managers to inform product and service direction
- Collaborate with stakeholders and customers across the UK and US
Requirements:
- Proven experience as a User Researcher, with a track record of both generative and evaluative research in complex product environments
- Strong qualitative research skills, including designing and leading in-depth interviews, contextual enquiry, and diary studies
- Experience with moderated and unmoderated usability testing methodologies
- Ability to synthesize large volumes of qualitative data into clear, actionable insights
- Strong communication skills, including presenting research findings persuasively to non-research audiences and senior stakeholders
- Collaborative working style and experience embedded in cross-functional teams alongside designers, product managers, and strategy leads
- Experience in B2B SaaS, enterprise software, or operationally complex product environments
- Familiarity with automotive retail, dealership operations, or related service industries
- Proficiency with Dovetail, UserTesting, Figma, Miro, or Confluence
- Knowledge of quantitative research methods
- Experience contributing to or directly informing product roadmap prioritization
Benefits:
- Health and dental insurance
- Meal and food allowance
- Childcare assistance
- Extended paternity leave
- Partnerships with gyms and health and wellness professionals via Wellhub (Gympass) and TotalPass
- Profit Sharing and Results Participation (PLR)
- Life insurance
- Continuous learning platform (CI&T University)
- Discount club
- Free online platform dedicated to physical, mental, and overall well-being
- Pregnancy and responsible parenting course
- Partnerships with online learning platforms
- Language learning platform
- Inclusion support and workplace accommodations for people with disabilities
- Dedicated Health and Well-being team, inclusion specialists, and affinity groups
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