Senior UX Writer – Content Designer
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Job Description
Senior UX Writer/Content Designer at Samsung Food developing intuitive in-product user experiences. Collaborating with product and behavioural science teams to enhance user engagement in health journeys.
Responsibilities:
- Own in-product copy across journeys
- Write and iterate on onboarding flows, in-app journeys, feature education, progress feedback, nudges, empty states, and CTAs
- Ensure each touchpoint aligns with the user’s stage in their journey
- Maintain clarity and simplicity within complex health contexts
- Develop reusable copy patterns and templates for check-ins, assessments, feedback, and reinforcement
- Work closely with product managers and a behavioural science consultant
- Turn behaviour change strategies into motivating, easy-to-follow storytelling and copy
- Ensure the user experience feels empowering — not clinical or restrictive
- Support users in building sustainable habits through thoughtful framing
- Review wireframes and prototypes early in the design process
- Contribute to journey and user flow discussions and decisions
- Identify friction points and cognitive overload
- Propose structural improvements to improve clarity, motivation, and comprehension
- Advocate for user-centred language throughout product development
- Maintain narrative & voice consistency
- Apply defined tone and voice principles across journeys
- Adapt tone appropriately for onboarding, setbacks, progress, and reinforcement
- Ensure the product feels cohesive across weeks and touchpoints
- Review drop-off and engagement data
- Suggest copy experiments and refinements
- Continuously improve clarity and behaviour adoption through iteration
Requirements:
- +5 years of experience in UX writing or content design within digital products
- Native English speaker
- Experience working on behaviour-driven products (health, education, fintech, habit-building apps)
- Strong portfolio demonstrating in-product flows and user-centred copy
Benefits:
- Fully remote
- Project-based work
- Opportunity for extension
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