Service Desk Analyst
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Service Desk Analyst providing first-line technical support to our managed services customers. Thriving in a fast-paced environment, resolving issues via phone, email, and self-service channels.
Responsibilities:
- Provide first-line support via phone, email, and self-service channels
- Take ownership of incidents and service requests from start to resolution
- Troubleshoot issues across Windows, MS Office, Active Directory, and mobile devices
- Escalate complex issues while keeping users updated
- Log and manage tickets through ITSM tools and maintain accurate documentation
Requirements:
- Experience in a Service Desk or MSP environment
- Strong customer service and communication skills
- Knowledge of Windows 10+, Active Directory, and remote support tools
- ITIL Foundation (v3 or above) preferred
Benefits:
- expert coaching & mentorship
- ongoing training
Similar Jobs
Medical Claims Resolution Analyst
Claims Resolution Analyst at Gainwell Technologies resolving medical claims in healthcare operations. Collaborating with internal teams and ensuring compliance with processing guidelines.
Cyber Certification and Accreditation Analyst
Cyber Certification and Accreditation Analyst supporting government clients with complex cybersecurity problems. Involves technical direction, advanced concepts, and IT service provision in multiple technical areas.
Senior Quality Review and Audit Analyst
Quality Review and Audit Senior Analyst supporting enterprise quality strategy through automation and technology solutions at Cigna Group. Driving insights and collaboration to enhance quality management programs.
Technical Documentation Analyst
Technical Analyst evaluating regulatory documentation for raw materials and packaging. Ensuring compliance with Brazilian laws and international regulatory standards in the P&D process.
Real Estate Credit Analyst
Legal Analyst responsible for real estate financing analysis at Caixa Econômica Federal. Ensuring compliance with legal requirements and documentation in the real estate sector.
Functional Analyst DRC, TDF
Analista Funcional responsible for SAP DRC/TDF solutions at SONDA. Requires experience in fiscal documentation and project management.
EPIC Application Analyst 2
Epic Application Analyst enhancing organizational performance through effective application systems and technical support for FMOLHS facilities. Collaborating with leaders and users for efficient technology solutions.
Analista de Monitoramento Sr
Analista de Monitoramento Sr at Stefanini implementing data monitoring solutions and infrastructure recommendations based on performance analysis. Seeking a growth-focused professional in a collaborative environment.
Analista Sênior – Automação, IA
Senior Analyst in Automation & AI developing production AI solutions at RD Saúde. Collaborating across various teams and maintaining operational workflows.
Senior Enrollment/Billing Analyst
Enrollment/Billing Senior Analyst managing complex client accounts at Evernorth Health Services. Responsible for billing and collections support with a strong focus on customer service and accuracy.
Analista de Teste Pleno
Analista de Teste validating requirements and performing automated testing tasks for a technology platform in different business verticals. Responsible for quality assurance and communication with the team.
Senior Test Analyst
Senior Test Analyst responsible for validating software requirements and executing tests at a tech automation platform. Collaborating with teams to ensure quality in various business verticals.
IT Analyst – Anaplan Model Builder
IT Analyst - Anaplan Model Builder managing Anaplan solutions for Camping World. Supporting users, resolving issues, and enhancing Anaplan functionalities aligned with business needs.
Ambulatory/MyChart Analyst
Epic Ambulatory/MyChart Analyst driving process improvement for healthcare organizations. Managing complex projects and collaborating with a top-tier Healthcare IT firm.
Infrastructure Analyst
Infrastructure Data Analyst at STV transforming data into actionable insights and developing dashboards. Collaborating with teams to automate workflows and maintain project management information systems.
IT Services Analyst, Mid-level
Analista de Serviços de TI no time Digital Workplace, responsável por homologação e gerenciamento de serviços de TI. Colaboração em projetos de infraestrutura e melhoria contínua dos serviços.
Epic ADT/Prelude Analyst
Epic ADT/Prelude Analyst providing operational and application build expertise at Cedars-Sinai. Collaborating on medium to large projects to meet customer goals and desired outcomes.
Principal Analyst, HRIS – Oracle Cloud
Principal Analyst HRIS serving as a functional expert for Oracle Cloud HR systems. Collaborating with HR, IT, and Finance to ensure efficiency and promote best practices across the organization.
Environmental Analyst – Associate
Environmental Analyst Associate at GDIT focusing on quality assurance of Superfund analytical data. Requires a background in chemistry or environmental sciences with strong customer service skills.
Lead Analyst, Inventory Defects
FBS Lead Analyst at The Home Depot managing financial services and supporting process improvement. Responsible for team oversight, coaching, and collaboration with cross-functional teams.