Service Desk Analyst
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Service Desk Analyst providing first-line technical support to our managed services customers. Thriving in a fast-paced environment, resolving issues via phone, email, and self-service channels.
Responsibilities:
- Provide first-line support via phone, email, and self-service channels
- Take ownership of incidents and service requests from start to resolution
- Troubleshoot issues across Windows, MS Office, Active Directory, and mobile devices
- Escalate complex issues while keeping users updated
- Log and manage tickets through ITSM tools and maintain accurate documentation
Requirements:
- Experience in a Service Desk or MSP environment
- Strong customer service and communication skills
- Knowledge of Windows 10+, Active Directory, and remote support tools
- ITIL Foundation (v3 or above) preferred
Benefits:
- expert coaching & mentorship
- ongoing training
Similar Jobs
Senior Delivery Analyst
Senior Delivery Analyst managing data product workflows and ensuring quality assurance at Acxiom. Responsible for coordinating with clients and stakeholders while leading projects on data processing.
Senior Analyst, Field Inventory Planning
Senior Analyst supporting field inventory planning at Petco, ensuring inventory readiness across new stores and promotional activities. Analyzing trends and collaborating with cross-functional teams.
IT Analyst – OpTime/Anesthesia
Epic IT Analyst managing application integrations and system configurations in healthcare setting for Baptist Health. Collaborating between IT and operations to ensure software aligns with goals and mandates.
Environmental Health SME – Solution Analyst
Solutions Analyst harnessing public health knowledge to enhance technology solutions for health departments. Collaborating to identify challenges and implementing efficient workflows.
Senior Compensation Analyst
Senior Compensation Analyst at Argano managing compensation policies and programs, conducting analysis on salary structure, and ensuring compliance with laws.
Senior Clinical Information Systems Analyst – Epic Orders, Bugsy
Epic Analyst responsible for managing ambulatory applications and providing project support at healthcare organization. Collaborating with teams to optimize workflows and ensure effective application functionality.
NERC CIP Remediation Analyst
NERC CIP Remediation Analyst delivering hands-on remediation execution for utility compliance audit preparation. Working with audit readiness team on gap assessment and mock audit facilitation.
Data Protection Analyst
Data Protection Analyst at CrowdStrike providing operational support for data protection initiatives and ensuring compliance with data policies. Collaborating with the Data Protection Manager on technical labeling and data cataloging tasks.
Data Surveillance Analyst
Data Surveillance Analyst responsible for data analysis and compliance with clinical monitoring at Parexel. Engaging in Data Surveillance Plans and documentation to advance clinical trial processes.
Service Desk Analyst – Tier 2
Service Desk Analyst providing advanced customer support in Momentum Financials for the Department of Veterans Affairs. Collaborating with stakeholders and resolving technical issues in a timely manner.
Senior Capital Markets Analyst
Sr. Capital Markets Analyst for iBusiness Funding supporting execution of structured funding and producing lender materials. Utilizing strong modeling skills and collaborating with various internal and external stakeholders.
LATAM Intercompany Analyst
Intercompany Analyst responsible for managing purchasing data and resolving discrepancies within intercompany operations. Collaborating globally to ensure effective procurement processes.
Clinical Development Analyst
Clinical Development Analyst providing coding performance and client consultation at Solventum. Enhancing coding solutions with data analysis and support across teams.
Scheduling Analyst
Scheduling Analyst at HarmonyCares managing provider schedules for efficient patient engagement in home-based healthcare services.
Agile Analyst
Agile role at Hitss ensuring effective adoption of agile methodologies across teams. Collaborate with leaders and stakeholders to streamline processes and drive continuous improvement.
Senior Analyst, Commercial Data – Insights
Senior Analyst specializing in commercial data and insights for biopharmaceutical company. Developing dashboards, providing actionable insights, and improving analytics capabilities.
Senior Analyst, MENA – Geoeconomics of GCC region
Senior Analyst conducting research and analysis on GCC economy at Eurasia Group. Focusing on investments, regulatory changes, and client engagement in the MENA region.
SOX IT Analyst
SOX IT Analyst at Hims & Hers driving Sarbanes-Oxley compliance and improving IT processes. Collaborating with IT teams and managing documentation for compliance activities.
Credit Analyst
Credit Analyst supporting investment underwriting and asset management for a boutique capital markets firm. Involves financial analysis, portfolio performance reporting, and covenant compliance in a remote setting.
Configuration Analyst II
Configuration Analyst II responsible for system configuration and validation for health plan implementations. Collaborating to ensure accurate benefit programming and compliance requirements.