Service Logistics Coordinator
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Job Description
Service Logistics Coordinator overseeing core return compliance and material tracking at Cennox. Supporting logistics with process coordination and inventory administration.
Responsibilities:
- Supports core return compliance, material tracking, and refurb process coordination to ensure efficient movement of service parts across the reverse logistics network.
- Monitor and manage all core return activity from field technicians, ensuring accurate documentation and on-time return compliance.
- Schedule and coordinate inbound and outbound shipments/receipts between field, depot, and repair vendors to maintain material flow efficiency.
- Maintain and update Oracle Fusion or internal databases with Receipts, RMA, tracking, and refurb status details.
- Assist in scheduling and tracking refurbished materials, ensuring alignment with repair vendors and internal inventory needs.
- Serve as a primary logistics contact for field service teams, resolving part return discrepancies and assisting with RMA, Core Returns, Excess, etc. creation.
- Prepare and maintain reports for return rates, turnaround times, and exceptions for management review.
- Communicate with logistics partners and refurb vendors to confirm receipt, condition, and disposition of returned materials.
- Ensure adherence to established logistics processes, safety standards, and audit requirements for serialized material.
- Recommend process improvements to enhance tracking accuracy, return visibility, and core recovery performance.
- Assist the Service Logistics Manager with data collection, KPI tracking, and other initiatives supporting cost savings and operational goals.
- Monitor and support all aspects of technician inventory administration, including receipts, usage, returns, tech-to-tech transfers, and inventory counts to ensure accuracy and accountability across the field network
Requirements:
- Associate or bachelor’s Degree preferred.
- 2+ years in logistics, inventory, or operations coordination required.
Benefits:
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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