Customer Supply Chain Associate Analyst
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Job Description
Customer Supply Chain Associate Analyst managing order relationships and logistics for retail partners at Stanley Black & Decker. Collaborating with Sales and Warehouse Management teams to ensure customer expectations are met.
Responsibilities:
- Be a critical part of the team working closely with Sales and Warehouse Management to help manage the customer relationship and expectations with regards to orders and shipment timing
- Daily order/inventory management for small – medium sized retail partners
- Partnering with SBD Factories and DCs to manage shipping and logistics
- Monitoring production schedules to then be effectively communicated with appropriate internal and external stakeholders
- Internal sales reporting and supply pacing to the customer’s expectations
- Maintenance of all order management systems
- Regular communication with internal cross function teams
- Daily reporting and analytics to pulse performance
- Internal meetings related to sales orders management
Requirements:
- College degree preferred but not required for position
- A desire for further education and future advancement
- Sales and/or customer service experience is a plus
- SAP/INFOR experience
- Proficient in Excel (formula include but not limited to: xlookup, sumifs, ifs)
- Exceptional interpersonal communication and customer service skills are required to succeed
- Able to work both autonomously and cross-functionally with peer-to-peer support orchestrated by direct management
- Driven by customer focused actions that best support the customer needs through exceptional fill rates
- Fast paced, team centered and customer responsive
- Very light travel to the customer as needed for annual meetings
- Local travel for store walks and SBD factories and/or warehouses approximately once per season
Benefits:
- Medical
- Dental
- Life
- Vision
- Disability
- 401(k)
- Employee Stock Purchase Plan
- Paid time off
- Tuition reimbursement
- Discounts on Stanley Black & Decker tools and other partner programs
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