Service Manager – Hazards
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Job Description
Service Manager leading UK operations tackling damp and mould for housing provider. Ensuring safe, healthy homes while embedding innovative processes and building relationships.
Responsibilities:
- Lead the operational delivery of damp, mould, and disrepair cases across the UK.
- Manage surveying and remedial contracts, ensuring compliance with KPIs, budgets, and contract terms.
- Oversee a team of Business Partners and administration support, fostering a culture of excellence and accountability.
- Build and sustain strong relationships with customers, contractors, local authorities, and environmental teams.
- Provide performance reports, manage escalations, and drive continuous improvement.
- Ensure resolution of HHSRS hazards and embed Stonewater’s digital vision into processes.
- Champion Stonewater’s digital vision by embedding innovative processes.
- Support procurement and mobilisation of new supply chain partners.
- Contribute to customer involvement strategies, giving residents a voice in shaping services.
Requirements:
- Proven experience leading multi-disciplined teams across wide geographical areas.
- Strong background in customer-facing services, with the ability to embed values and deliver excellent outcomes.
- Track record of building and sustaining relationships with contractors and stakeholders.
- Experience in performance management systems and digital innovation.
- Excellent problem-solving and decision-making skills.
- Strong communication skills and ability to produce clear, impactful reports.
Benefits:
- Car allowance included
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