Service Operations Manager – Data Center Technologies
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Job Description
Service Operations Manager leading HVAC field service teams for Munters’ mission-critical data center cooling systems. Overseeing operations, customer escalations, performance, budgets, and field execution across Texas.
Responsibilities:
- Lead and manage a team of HVAC service technicians, dispatchers, and support personnel
- Oversee daily service operations, including scheduling, dispatching, work assignments, and customer escalations
- Support installation, commissioning, maintenance, and service of HVAC systems in mission-critical data center environments
- Develop and improve processes to increase service efficiency, customer satisfaction, and profitability
- Build relationships with customers, contractors, and service partners
- Visit customer sites and support field teams as needed
- Monitor service performance, response times, equipment uptime, customer satisfaction, and other key metrics
- Manage service inventory, tools, equipment, and resources
- Support forecasting, budgeting, and financial performance for the service operation
- Recruit, train, coach, and develop service team members
- Ensure field operations comply with safety requirements, customer standards, and applicable industry regulations
- Review and support estimates for large or specialized HVAC service projects
- Identify opportunities for continuous improvement and implement new tools and processes
Requirements:
- 10+ years of HVAC service or related experience, including 5+ years in a supervisory or management role
- Strong knowledge of HVAC systems, equipment, maintenance, and troubleshooting
- Experience leading field service teams and managing service operations
- Strong customer relationship and conflict-resolution skills
- Experience with scheduling, dispatching, service management, or project management systems
- Understanding of budgeting, financial reporting, and operational performance
- Strong organizational and problem-solving skills
- Excellent communication and leadership abilities
- Ability and willingness to travel up to 75%
- Bachelor's degree in business, engineering, management, or a related field preferred; equivalent experience will be considered
- Successful completion of a pre-employment drug test and background check, as applicable
- HVAC certification or licensing is highly desirable
Benefits:
- Performance-based commission
- Medical, dental, and vision benefits
- 401(k)
- Paid time off
- Referral bonus opportunities
- Career growth and professional development opportunities
- Reasonable accommodation during the hiring process
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