Service Supply Chain Operations
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Global service supply chain operations leader managing logistics, service parts planning, and customer SLAs for Avnet technology solutions. Improving hardware lifecycle support across global stocking and logistics networks.
Responsibilities:
- Manages customer solutions including revenue growth, key business metrics, and customer satisfaction while driving corporate strategy implementation
- Analyzes customer business strategies and future product plans to align company offerings and resources
- Serves as subject matter expert and primary point of contact for identified deliverables
- Manages end-to-end order fulfillment for sustaining program accounts
- Manages customer accounts, including revenue growth, P&L profitability, business metrics, and customer satisfaction
- Coordinates with support organizations to deliver customer service-level expectations
- Ensures customer adherence to contractual agreements and identifies options for additional ROI
- Develops customer-focused strategies leveraging product and solution offerings
- Develops strategic relationships with customers, suppliers, and peers
- Manages complex strategic accounts
- Negotiates contract changes related to customer requirements, lifecycle issues, enhancements, upgrades, and increased sales
- Manages global service logistics and service parts planning
- Supports a global network of 140 forward stocking locations and logistics across 57 countries
- Drives customer on-time delivery SLAs for next-business-day and 4-hour service orders while maintaining cost goals
- Executes service parts planning strategies for new buy and repair to maximize part availability
- Oversees process improvements with third-party repair partners and logistics providers
- Performs other duties as assigned
Requirements:
- Typically 8+ years with bachelor's or equivalent
- Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained
- Must manage global accounts
- May require an Engineering, Computer Science or equivalent technical education
- Proficient in all Microsoft Office products (Excel, Word & PowerPoint)
- Highly skilled in utilization of ERP systems
- Strong service logistics and planning experience
- Analytical skills to assess and drive productivity metrics and key performance indicators
- Ability to plan, problem-solve, and provide innovative solution suggestions
- Requires Bachelor's degree in Business Administration, Supply Chain Management, or Engineering
- 5+ years' experience in the service supply chain space
- 3+ years' experience managing hardware service operations at the regional or global level
- Parts Planning software experience; Baxter Planning software experience preferred
Similar Jobs
Working Student – Procurement, Supply Chain Management
Werkstudent unterstützt Schaefflers internationales Automobil- und Industrie-Technologieunternehmen im Supply Chain Management. Mitarbeit an SAP-, Power-BI-, Recherche- und administrativen Aufgaben.
Logistics Manager Training – 100% Funded
Remote logistics manager training covering purchasing, warehousing, shipping, and process optimization. German education institute provides AZAV certification, coaching, and job-search support.
Inventory Control Specialist
Inventory Control Specialist maintaining NetSuite inventory accuracy for Greyson’s omnichannel lifestyle apparel brand. Managing adjustments, cycle counts, virtual warehouse cleanup, and assembly orders.
Supply Planner
Supply Planner managing raw materials and global components for Koozie Group’s promotional products manufacturing. Optimizing inventory, purchase orders, service levels, and international supply across Asia, Mexico, and domestic suppliers.
Manager, Senior Manager – Clinical Supply Chain
Clinical supply chain manager overseeing planning, labeling, inventory, and distribution of BeOne’s clinical-trial drug supplies. Ensuring continuous patient supply while reducing waste and operational risk.
Logistics Coordinator
Logistics Coordinator managing importation, deliveries, inventory audits, and field-representative routes. Supporting NILO, a fast-growing U.S. beverage brand, through daily operational coordination.
Associate Inventory Analyst
Associate Inventory Analyst optimizing consignment inventory and performance for Medtronic’s Northern European healthcare operations. Turning data into actionable insights across markets and functions.
Supply Planner Intern
Supply Planner Intern supporting Bolton Food's global food supply chain. Analyzing inventory, production, KPIs, and supply plans across cross-functional teams.
Director of Supply Chain
Director of Supply Chain optimizing manufacturing, demand planning, supplier negotiations, and logistics. Leading supply operations for Grüns’ convenient whole-food nutrient gummies.
Supply Chain Manager, Procurement
Supply Chain & Procurement Manager optimizing procurement, inventory and international logistics for Sunrise Group’s sleep-health and medical-device operations. Managing US 3PLs, suppliers, customs and shipping costs.
Training Services Coordinator, Logistics Associate III
Training logistics associate managing learning administration, SuccessFactors data, and ServiceNow requests for Conduent’s client services. Supporting training operations, issue resolution, and service-level compliance.
Supply Chain Analyst
Remote Supply Chain Analyst managing Burroughs asset returns, inventory transactions, and logistics coordination. Reporting metrics, supporting field technicians, and improving ERP and supply chain processes.
Procurement and Supply Chain Coordinator
International Buyer managing sourcing, supplier negotiation and purchase orders for CORD Mechanical’s UK and European operations. Coordinating international deliveries, compliance and supplier performance remotely.
Customer Supply Chain Coordinator
Customer Supply Chain Coordinator managing customer orders, delivery ETAs, carriers, and warehouse partners. Supporting high-volume supply chain operations for a growing global team.
Sales Representative – Supply Chain and Logistics B2B
Sales Representative growing Chit Chats’ affordable shipping solutions among Canadian businesses. Developing logistics B2B opportunities from outreach through client onboarding.
Supply Chain Associate – Inventory, Purchasing
Supply Chain Associate managing purchase orders, supplier confirmations, inventory discrepancies, and shipment tracking. Supporting Cardinal Health’s distribution supply chain through SAP/ECC and planner collaboration.
Sales Manager, Distribution
Sales and Distribution Manager expanding Black Rifle Coffee’s distributor network and profitable market growth. Managing distributor partnerships, commercial agreements, performance, and territory execution across Pennsylvania.
Sales Representative – Supply Chain and Logistics B2B
Sales Representative acquiring B2B logistics clients for Chit Chats, which simplifies shipping for Canadian businesses. Managing outreach, qualification, proposals, and client handoffs.
Sales Representative – Supply Chain and Logistics B2B
Sales Representative converting B2B logistics prospects into Chit Chats shipping clients. Managing outreach, qualification, proposals, and onboarding handoffs for Canadian businesses.
Supply Chain Planner – External Manufacturing
Supply Chain Planner managing external manufacturing for The Quality Group’s ESN and More Nutrition sports nutrition brands. Supporting operations for innovative nutrition products.