ServiceNow Analyst – ITSM, ITOM, CMDB, HAM – Senior
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Job Description
Analista ServiceNow (ITSM / ITOM / CMDB / HAM) - Sênior em âmbito remoto. O trabalho envolve administração e suporte da plataforma ServiceNow.
Responsibilities:
- Maintain and continuously improve the ServiceNow platform.
- Configure, administer, and enhance the ITSM, ITOM, CMDB, and HAM modules.
- Support and optimize processes including Incident Management, Problem Management, Change Management, and Request Management.
- Ensure the quality, governance, and integrity of CMDB data.
- Gather and analyze requirements with business areas.
- Translate functional needs into solutions within the ServiceNow platform.
- Participate in automation and digital transformation projects.
- Prepare functional and technical documentation.
- Identify opportunities to improve and optimize processes.
- Provide support to global users and stakeholders.
Requirements:
- Hands-on experience administering and configuring the ServiceNow platform.
- Strong knowledge of the following modules: ITSM (IT Service Management), ITOM (IT Operations Management), CMDB (Configuration Management Database), HAM (Hardware Asset Management).
- Experience in corporate environments with structured IT processes.
- Background in supporting and evolving enterprise platforms.
- Knowledge of IT governance best practices and service management.
- Ability to gather requirements and interact with business areas.
Benefits:
- Remote work
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