ServiceNow Engineer
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Job Description
ServiceNow Engineer partnering with an architect to implement scalable healthcare insurance solutions. Configuring and developing CSM and HCLS modules for efficient operations.
Responsibilities:
- Partner with our ServiceNow Architect in building and rolling out a scalable, enterprise-grade platform tailored to healthcare insurance operations.
- Take the Architect’s design blueprints and turn them into reality by configuring, developing, testing, and deploying ServiceNow Customer Service Management (CSM) and Healthcare & Life Sciences (HCLS) modules.
- Implement and tailor HCLS modules (Member Services, Provider Relations, Utilization Management) per design specifications.
- Build out case management flows using CSM case stages, SLAs, and assignment rules.
- Create and enhance the Customer Service Portal and Member/Provider portals using Service Portal Designer and UI Builder.
- Develop integrations via REST/SOAP APIs, Integration Hub spokes, and MID Server for secure data exchange with AWS Data Lake, Microsoft 365/SharePoint, and external claims systems.
- Implement application lifecycle management using Git, Jenkins (or Azure DevOps), and ServiceNow Update Sets.
Requirements:
- 3+ years in ServiceNow development/implementation, with a focus on CSM and HCLS modules.
- Strong experience with scoped apps, Update Sets, Flow Designer, Service Portal, and UI Builder.
- Proficient in JavaScript (server & client), HTML, CSS, and AngularJS/Foundation (for legacy portals).
- Skilled with ServiceNow APIs, Integration Hub, and MID Server.
- Hands-on with REST/SOAP integrations, sFTP, and event-driven architectures.
- Familiarity with AWS services (S3, Lambda, API Gateway) and Microsoft Graph API.
- Knowledge of CI/CD pipelines (Git, Jenkins, Azure DevOps) and ATF.
- Understanding of health insurance processes (claims, enrollment, utilization management).
Benefits:
- Full compensation packages are based on candidate experience and relevant certifications.
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