Services Portfolio Strategy – Design Lead
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Services portfolio strategy lead shaping scalable, AI-enabled offerings for Hyland’s enterprise content platform. Defining pricing, governance, commercialization, and service design frameworks.
Responsibilities:
- Define and own the enterprise service offering design framework, taxonomy, and schema
- Establish categories, scope, deliverables, pricing constructs, customer outcomes, value definitions, delivery models, and operational considerations
- Lead the design of strategic, complex, and transformational service offerings
- Ensure services are differentiated, scalable, repeatable, operationally viable, and aligned to portfolio strategy
- Drive innovation in service design, including AI-enabled services, autonomous service experiences, outcome-based models, consumption and subscription offerings, modular architectures, and integrated product-and-services solutions
- Partner with Finance and business leaders to define pricing design standards, value frameworks, monetization approaches, governance guardrails, and profitability objectives
- Collaborate with Service Portfolio Management, Product Management, Product Marketing, Finance, Sales, Marketing, Delivery, and Customer Success
- Mentor, coach, and develop Service Portfolio Managers and cross-functional stakeholders
- Provide leadership with informed perspectives on organizational service design capabilities and readiness
Requirements:
- Extensive experience in service portfolio management, service design, product management, or a related strategic discipline
- Demonstrated success defining enterprise-level strategies, frameworks, and standards that drive broad organizational adoption and measurable business outcomes
- Deep expertise in service design methodologies, outcome-based offerings, portfolio strategy, and commercialization approaches
- Advanced knowledge of pricing, packaging, monetization, profitability analysis, and customer value frameworks
- Exceptional communication, facilitation, stakeholder management, and executive influence skills
- Ability to lead through influence across cross-functional teams
- Experience designing AI-enabled services or autonomous service experiences within an enterprise environment
- Familiarity with consumption-based, subscription-based, or modular service architectures and go-to-market commercialization strategies
- Strong analytical, systems thinking, and strategic problem-solving capabilities
- Track record of thought leadership, knowledge sharing, industry best practice promotion, and contributions that elevate team and organizational capability
- Experience mentoring or developing portfolio or product management professionals in a fast-paced, matrixed organization
Benefits:
- Career development resources
- Wellbeing programs
- Innovation practices
- Inclusive workplace culture
- Employee initiatives and community giving campaigns
Similar Jobs
UI/UX Designer
UI/UX Designer creating branded digital and print graphics using Figma and Adobe tools. Collaborating with marketing, developers, and stakeholders on multiple design projects.
Product Designer
Product Designer improving UDS Enterprise self-service and administration workflows. Creating secure, approachable experiences for Defense Unicorns’ government and enterprise customers.
Associate Product Designer
Associate Product Designer creating clear, usable enterprise product experiences at Vernova. Applying research, Figma prototyping, design systems, and cross-functional collaboration.
Staff Product Designer, Design Systems – Visual
Staff Product Designer owning HubSpot’s Trellis design system, token architecture, and visual language. Advancing multi-theme, multi-platform design foundations for AI-powered customer software.
Director, Product Design
Product design director leading discovery, design systems, and AI experiences for Impiricus’s healthcare commercialization platform. Guiding designers across mobile, web, and regulated health-tech products.
UX Designer
Founding UX Designer shaping RWS’s AI-native multilingual content transformation platform. Designing complex workflows, prototypes, and trusted AI experiences with product, data, engineering, and R&D teams.
Team Lead, End User Experience
Team Lead End User Experience integrating DOC’s service desk, training, and business engagement functions. Improving technology adoption and user satisfaction across New Zealand’s conservation organisation.
UX & Product Designer – Customer Journey Stream
UX & Product Designer shaping customer journeys for INTERSPORT’s unified online and offline commerce platform. Designing, testing, and improving web and mobile experiences.
UX & Product Designer – Commerce Capability Stream
UX & Product Designer für INTERSPORTs Unified-Commerce-Plattform. Gestaltung komplexer B2B-Workflows, Dashboards und datenbasierter Nutzererlebnisse für Händler und Partner.
Senior Creative Design Manager
Senior Creative Design Manager leading brand, paid, and lifecycle marketing creative at H&R Block. Driving acquisition, conversion, and retention through data-informed design.
User Experience Study Tester
Freelance UX tester evaluating OKX crypto exchange onboarding and payments for Volga Partners, a U.S.-based AI and machine-learning services company. Recording guided journeys and feedback remotely.
User Experience Tester – OKX Crypto Exchange
Freelance UX tester evaluating OKX crypto exchange onboarding and payment journeys for Volga Partners. Completing guided tasks, recordings, questionnaires, and weekly debriefs.
Senior Product Designer
Senior Product Designer shaping product strategy and customer experiences for Kaufland’s international online marketplaces. Driving research-led design across interdisciplinary product teams.
UX Architect, UX Strategist
UX Architect:in bei port-neo, einer Customer-Experience-Agentur, entwickelt Informationsarchitekturen, Wireframes und User Flows. Strategische Kundenberatung und Workshops mit Design-, Entwicklungs- und Beratungsteams.
Product Design Expert
Product Design Expert completing AI-assisted design tasks for Mercor’s frontier AI training projects. Applying UX expertise and design tools while collaborating remotely with leading researchers.
Lead Experience Designer
Lead Experience Designer shaping human-AI workflows, enterprise applications, and service experiences for Kyndryl’s mission-critical technology services. Leading client research, prototyping, workshops, and design delivery.
Product Designer – UX/UI
Mid-Level Product Designer creating UX/UI for Quartile’s AI-powered retail media optimization platform. Designing web and mobile experiences through research, prototyping, and usability testing.
Associate Director, Experience Design
Associate Director leading experience design strategy for Kyndryl’s technology consulting clients. Guiding human-centered, ethical AI adoption across complex engagements and design teams.
Site Engineering & Design Manager – Data Center Construction
Site Engineering & Design Manager managing RFIs, multidisciplinary design coordination, and governance for Turner & Townsend data center construction programs.
Director of Product Design
Director of Product Design leading product design, design systems, and trustworthy AI experiences. Help Scout builds customer support software for over 10,000 companies.