Services Sales Solutions Director
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Job Description
Services Sales Solution Lead delivering customer success by shaping and executing large transformational engagements. Advising Salesforce clients and ensuring high levels of satisfaction with the platform.
Responsibilities:
- Deliver high client satisfaction (CSAT) by consistently meeting/exceeding goals and metrics
- Bring best practices to each engagement through your deep platform expertise by providing the Professional Services team with Subject Matter Expertise related to the proposed solution and client needs in order to ensure successful project delivery
- Positively impact client Services renewals (when applicable) by aligning customer success with professional services roadmap.
- Align closely with Account and Services Sales team by leading pre-sales activities such as the development of client-specific proposals, SOWs, staffing plans, engaging with SMEs across the organization to gain consensus on an acceptable proposal
- Successfully manage multiple strategic clients simultaneously
- Recognized as a valuable and trusted advisor by our customers and other members of Salesforce and continue to build a reputation for excellence in professional services
- Inspire people to do the best work of their careers, being a multiplier, amplifying the knowledge and capability of the people around you while continuing to provide an inclusive workplace as one of Best Places to Work.
- Show continued professional growth and development
- Act as an advisor on complex issues and engagements, exercising discretion and latitude in reaching critical goals.
- Lead cross-functional teams and mentor others
- Partner with the Go-to-Market Team (Services Sellers) to drive continued growth of services
Requirements:
- 5+ years of direct experience delivering and/or overseeing solutions on the Salesforce Platform.
- 10+ years’ experience delivering consulting services, including team leadership and active involvement in selling professional services, including Advisory engagements
- 5+ years relevant industry experience
- A successful track record of working effectively in a highly matrixed and fast-growing organization
- A passion and belief in the unique value of professional services in a cloud software company.
- A deep understanding of HLS (eg Payor and Provider)
- The proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success with Salesforce.
- Experience in developing and executing project governance methodologies.
- Demonstrated success engaging at CxO level
- Experience in managing budgetary discipline
- 5+ years’ operating in a pre-sales environment, shaping and scoping large and complex implementation projects
- Salesforce Application and/or System Architect certifications
- Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role
- Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, Road mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions
- Excellent strategy development and problem-solving skills as well as business development focus and experience (e.g., relative to new products, services, and go-to-market approaches), while possessing a broad level of technology understanding and substantial operational and financial acumen
- Delivery focused: Previous experience managing professional service delivery for a software company (SaaS preferred)
- Excellent analytical & problem solving skills
- Proven ability to build strong working relationships across multiple functions/levels; adept at mediating conflict and fostering healthy dialogue
- BA/BS degree or foreign equivalent; MBA preferred
- Ability to travel; up to 25%
Benefits:
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
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