Software Engineer, Workforce Operations
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Job Description
Software Engineer building AI agents for Assembled, a customer-support operations platform. Developing real-time workforce management, observability, and automation workflows.
Responsibilities:
- Build AI agents for real-time workforce management that monitor support volume, staffing, and performance
- Enable agents to use live operational data, historical patterns, customer-specific policies, and Assembled’s workforce management platform
- Design control and observability layers for autonomous operations
- Evolve the Workforce Operations product for increasingly real-time and automated workflows
- Own problems end-to-end from understanding workforce decisions through data models, systems, and customer-facing product experiences
Requirements:
- 2+ years of experience building software products
- Experience shipping products end-to-end from idea to production
- Strong generalist software engineering skills across the stack
- Ability to turn ambiguous product or technical problems into working software
- Understanding of reliability, edge cases, noisy data, and real-world system behavior
- Strong product judgment
- Experience building AI agents or AI-powered products (nice to have, not required)
- Experience with real-time or data-intensive products (nice to have, not required)
- Must currently reside in the United States
- Must be authorized to work in the United States; employment authorization will be verified through E-Verify
- Must disclose whether employment visa sponsorship is currently or prospectively required
Benefits:
- Equity
- Remote work arrangement
- Inclusive workplace committed to diverse perspectives and belonging
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