Solution Architect – Agentic Delivery
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Job Description
Solution Architect leading technical success of AI-driven automation deployments for global brands. Engaging in solution architecture, integrations, security, and customer onboarding discussions.
Responsibilities:
- Lead deep **solution and architecture discussions** with enterprise customers.
- Translate business and operational requirements into **scalable, secure technical architectures**.
- Own technical success during the **early delivery lifecycle (0–90 days)**.
- Act as the **primary technical escalation point** for complex delivery and integration issues.
- Design and review **API-first integrations**, including:
- REST / GraphQL APIs
- Webhooks and event-driven architectures.
- Lead **web and mobile application integrations**, including:
- SDK-based integrations
- Authentication and authorization flows (OAuth, SSO, token-based)
- Client–server interaction patterns
- Lead integrations with **customer support and contact center platforms**, such as:
- Zendesk, Salesforce Service Cloud, ServiceNow, LivePerson, Genesys
- Ticketing, case management, and CRM systems
- Define data flows for:
- Ticket creation and updates
- Conversation context synchronization
- Agent assist and human handoff scenarios
- Ensure reliable, secure, and performant integrations aligned with customer workflows.
- Contribute to **RFP / RFQ responses**, providing:
- Architecture and deployment models
- Integration approaches and constraints
- Security, scalability, and performance considerations
- Participate in technical discovery calls and solution walkthroughs with prospects.
- Lead discussions on:
- Deployment architecture and environment isolation
- Security posture, compliance requirements, and data handling
- Network connectivity, peering, and access models
- Load testing, scale readiness, and performance validation
- Partner with engineering teams to align customer requirements with platform capabilities.
- Work closely with Product, Engineering, QA, and Customer Success to:
- Resolve delivery risks and escalations
- Improve delivery playbooks and reference architectures
- Enable repeatable and scalable customer deployments
- Mentor delivery engineers on architecture and integration best practices.
Requirements:
- 8+ years of experience in **Solution Architecture, Technical Consulting, or Enterprise Delivery** roles.
- Strong experience designing and delivering **API-driven enterprise solutions**.
- Deep understanding of:
- REST APIs, webhooks, authentication and authorization
- Web and mobile application integration patterns
- Experience integrating with **customer support desk / CRM systems** (Zendesk, Salesforce, ServiceNow, etc.).
- Proven ability to lead **customer-facing technical discussions** and architecture reviews.
- Experience acting as an **escalation point** for complex technical issues.
- Hands-on experience supporting **RFP / pre-sales technical responses**.
- Excellent communication and stakeholder management skills.
Benefits:
- Netomi is an equal opportunity employer committed to diversity in the workplace.
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