Solution Architect
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Job Description
As a Solution Architect, develop holistic solutions for complex customer needs, integrating customer experience and AI technologies in Croatia. Collaborate with interdisciplinary teams for compelling offerings in a remote format.
Responsibilities:
- You develop innovative, holistic solution concepts that intelligently combine customer experience, transformation, and the use of AI technologies.
- You analyze customer requirements and processes to identify optimization opportunities and translate them into compelling proposals and tender documents.
- Together with interdisciplinary teams, you design future-oriented service and transformation models tailored precisely to individual customer needs.
- You coordinate collaboration with business units, partners, and interdisciplinary teams to integrate all elements into a coherent overall solution.
- You prepare complex concepts in clearly structured, visually appealing presentations.
- You keep an eye on current market and technology trends and proactively contribute insights.
- In addition, you take responsibility for the methodological development of our solution-design approaches and actively work on the continuous optimization of our process models and best practices.
Requirements:
- Degree in Business Administration, Business Informatics, or a comparable field preferred but not required.
- Several years of relevant professional experience in customer care & experience, customer service, (strategy) consulting, or solution design.
- Proven track record in designing and implementing multidisciplinary and/or cross-border solutions.
- Solid understanding of digital business models, modern CX technologies, automation, and the use of AI.
- Experience in designing complex solutions as well as preparing proposals and tender documents; ideally complemented by experience in coordinating interdisciplinary teams.
- Confident demeanor, strong analytical skills, and strategic thinking.
- Excellent MS Office skills, particularly PowerPoint and Excel, and the ability to structure and present complex concepts in a visually appealing way.
- High self-motivation, a solution-oriented working style, and enthusiasm for digital transformation, innovative customer experiences, and current technological trends.
- Very good German and English skills, both written and spoken.
Benefits:
- Flexible work arrangements
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