Solutions Architect – Enterprise
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Job Description
Solutions Architect designing scalable solutions and guiding customers on Mapbox platform. Partnering with sales while leveraging technical and business acumen to drive customer success.
Responsibilities:
- Partner with Sales to position Mapbox’s technical value and shape opportunities.
- Lead technical discovery to understand customer goals, requirements, and success criteria, and ensure solution designs meet business objectives.
- Design and present scalable architectures using Mapbox SDKs, APIs, and platform services.
- Respond to technical customer requests (RFI/RFQ) with clear technical documentation and solution proposals.
- Provide technical guidance during the pre-sales cycle and deliver rapid technical enablement via workshops, demos, and PoC/PoV in a fast-paced digital customer environment.
- Drive customer success by accelerating time-to-value and supporting adoption and expansion in a dynamic, complex ecosystem.
- Advocate for customer needs and provide structured feedback to influence product and engineering direction.
- Stay current on mapping, mobility, and AI technologies and share best practices internally and with customers.
Requirements:
- 5+ years in solutions architecture, customer-facing engineering (pre-sales, post-sales), or consulting.
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field (preferred).
- Knowledge of web and mobile technologies (JavaScript, Android, iOS).
- Experience building applications that integrate back-end APIs and front-end SDKs.
- Experience of GIS, location intelligence, geospatial data, and mapping is a plus.
- Experience with major cloud platforms (AWS, Azure, or GCP) is a plus.
- Experience with AI technologies is a plus.
- Experience leading technical responses for RFI/RFQ, crafting comprehensive technical proposals.
- Strong business acumen and comfort working autonomously across distributed teams.
- Demonstrated ability to translate complex requirements into scalable, robust architectures aligned with customer objectives.
- Excellent communication skills with both technical and executive audiences, combined with a proven ability to influence executive, product, engineering, and developer stakeholders.
- Experience supporting high volumes of customer opportunities and context-switching efficiently across stakeholders.
- Experience in various industries (e.g. logistics, telecom, weather) is a plus.
- Willingness to travel up to 25% for customer meetings, workshops, and industry events.
Benefits:
- We value high-performing creative individuals who dig into problems and opportunities.
- We believe in individuals being their whole selves at work. We commit to this through supportive health care, parental leave, flexibility for the things that come up in life, and innovating on how we think about supporting our people.
- We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company.
- We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply.
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