Solutions Architect
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Job Description
Solutions Architect guiding customers on AI agent setup and configurations remotely. Join a fully remote team at SalesCloser.ai, enhancing customer success and engagement.
Responsibilities:
- Lead onboarding sessions that demonstrate how to set up, configure, and manage AI agents.
- Educate customers on best practices and recommended configurations for building effective AI agents.
- Help customers translate their business goals into clear agent structures, prompts, workflows, and inputs.
- Guide clients through onboarding steps while empowering them to complete configurations independently.
- Set and manage onboarding expectations in collaboration with Sales and Technical Account Managers.
- Maintain proactive communication with customers, providing updates, feedback, and clear next steps.
- Collect and validate required information and assets needed for successful agent creation.
- Oversee onboarding timelines, milestones, and scheduled tasks.
- Ensure onboarding completion meets client expectations and internal quality standards.
- Identify knowledge gaps and provide additional guidance, training, or documentation as needed.
- Coordinate a smooth handoff to the Customer Success Team Lead once onboarding is complete.
- Other duties as assigned
Requirements:
- Minimum 3 years of experience in client onboarding, enablement, implementation support, or customer success roles.
- Experience teaching or guiding customers through technical or semi-technical tools.
- Strong ability to explain complex concepts in clear, non-technical language.
- Client-first mindset with strong relationship-building skills.
- Organized, detail-oriented, and comfortable managing multiple onboarding processes.
- Comfortable working cross-functionally while owning the onboarding experience.
- As part of a diverse team, the ability to work both independently and collaboratively in a fast-paced, results-oriented environment
- Organized, administratively strong, great time management, and have solid writing, phone, and general communication skills
- Fluent in English (spoken and written). Knowledge of a second language is considered an asset
Benefits:
- Fully remote position allowing you to work from your home anywhere in the world !
- Exciting and dynamic environment with a great leadership team
- Comprehensive training program and regular performance reviews to facilitate your success
- Competitive compensation based on experience and proven abilities
- Great referral programs with incentives and bonuses
- Unbelievable product discounts when you use our products for your own business
- A global workforce of multi-cultural and talented colleagues
- A close-knit operation with amazing growth opportunities for your personal development
- Corporate headquarters in beautiful Vancouver, British Columbia, Canada
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