Solutions Architect
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Job Description
Solutions Architect driving customer success by optimizing Gainsight environments. Collaborating with clients on tailored solutions and ensuring scalability and ongoing value from Gainsight products.
Responsibilities:
- understand Gainsight products, their features, and functions and recognize how they can be used to solve problems and create solutions for your customers
- serve as a technical strategist to drive adoption and expansion for existing Gainsight clients
- partner with Customer Success Managers to align technical initiatives with client outcomes
- lead discovery and requirement-gathering sessions to understand and document business needs
- design and configure Gainsight solutions based on best practices and client-specific goals
- act as a seamless extension of your customers’ operations team
- deliver enablement sessions to empower Gainsight Admins and key stakeholders
- build strong, trust-based relationships with clients, including technical and executive stakeholders
- proactively identify risks or blockers and collaborate cross-functionally to resolve them
- contribute to internal best practices, templates, and delivery frameworks
- track project hours and maintain target utilization
Requirements:
- 3 to 6 years of experience in Professional Services, Technical Consulting, or Enterprise SaaS implementation
- BA/BS degree (or equivalent combination of education and experience)
- hands-on experience with CRM platforms (Salesforce or Dynamics preferred)
- strong understanding of Customer Success principles
- experience managing multiple customer projects simultaneously (5–10 engagements)
- familiarity with agile and waterfall delivery methodologies
- executive presence and confidence in communicating with both technical and business leaders
- excellent communication, facilitation, and presentation skills
- ability to thrive in a fast-paced, dynamic environment
- prior experience with Gainsight CS and/or Customer Success Operations (CS Ops) is highly preferred
- experience in a post-onboarding or ongoing account management role is strongly preferred
- scripting experience in Python or Node.js to support custom solutions and automation is a plus
- Salesforce certification or experience is a plus
Benefits:
- fully covered medical premiums (employee-only)
- flexible PTO
- 401(k) plan
- dental and vision coverage
- remote work options
- $10,000 lifetime fertility stipend
- access to coworking spaces around the globe
- dedicated Recharge Holidays - one long weekend each quarter to relax and reset
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