Solutions Manager, Strategic Partnerships
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Job Description
Solutions Manager managing technology service projects for clients in social media at ICUC. Collaborating with technology partners and internal teams to drive results.
Responsibilities:
- Act as the primary technical and strategic advisor for technology services projects and opportunities.
- Partner with ICUC client success teams to understand client priorities and translate them into actionable platform strategies.
- Collaborate with technology partners to advocate for client needs and ensure alignment across all stakeholders.
- Lead discovery sessions and platform audits to assess current usage, identify opportunities for efficiency, and recommend enhancements.
- Provide best practices, thought leadership, and ongoing guidance to clients on how their technology platform can support their evolving business objectives.
- Support new implementations and ongoing managed services projects to ensure seamless execution and measurable outcomes.
- Collaborate with Client Success on client quarterly business reviews (QBRs) to identify opportunities for expansion and innovation.
- Stay up to date on platform updates, new features, and industry trends, ensuring ICUC remains ahead of the curve.
- Work closely with Sales and Client Success to support client pitches, renewals, and expansion opportunities.
Requirements:
- 3+ years of experience in client management, ideally within an agency setting and working with enterprise clients, showcasing a comprehensive understanding of the social media landscape.
- Extensive training and hands-on experience with enterprise social media management platforms.
- Proven ability to design and implement advanced workflows, governance structures, and custom dashboards.
- Strong consultative skills with the ability to engage senior stakeholders, articulate business value, and foster trusted client relationships.
- Experience working across cross-functional teams (internal, clients, technology partners) to align on goals and outcomes.
- Excellent communication and presentation skills, capable of influencing stakeholders at all levels.
- Comfortable balancing technical problem-solving with client-facing relationship management.
Benefits:
- A range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all permanent employees.
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