Source Document Analyst
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Job Description
Source Document Analyst reviewing and reconciling medical, dental, and vision benefit documents. Supporting Cigna Healthcare client implementations through discrepancy reporting, audits, and system mapping.
Responsibilities:
- Review prior year source documents in ePro, CIT, Benefit Sculpting Tool (BST), and Vista
- Review non-routine and complex issues that could affect client benefit-summary delivery and system accuracy
- Create discrepancy reports identifying issues that could delay client implementation of healthcare services
- Understand benefit standards across Cigna platforms for dental, vision, and medical benefit summaries and SBCs
- Maintain source documents in the document storage process
- Run source-document comparisons using Cigna’s Quic Tool process
- Map Facets client SBCs to MyCigna.com through Cigna’s internal process
- Attend biweekly team meetings and training huddles supporting implementation and client interface-session preparation
- Support end-to-end audits to identify source-document discrepancies
- Produce work fallout reports and coordinate with Benefit Summary Analyst and Quality Reviews on maintenance activity and updates
Requirements:
- High School Diploma or GED - required
- 1+ years of experience with Cigna's administrative capabilities including benefits, eligibility, ID cards, customer services experience - preferred
- 2+ years of experience working with matrix partner relationships and effectively resolving issues - required
- 2+ years of experience with multiple software and system-based applications, including database and spreadsheets - preferred
- Proficient with Microsoft Office products, including Excel, Outlook, and Word - required
- Project management experience - preferred
- Ability to independently manage divergent priorities and client expectations for mutually acceptable solutions - required
- If working from home, cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload
Benefits:
- Annual bonus plan eligibility
- Medical, vision, dental, and well-being and behavioral health programs starting on day one
- 401(k)
- Company-paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
- Leaves of absence
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