Specialist, Global Infrastructure Operations
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Job Description
Middleware specialist maintaining enterprise platforms for global IT operations. Supporting MQ, Tomcat, web services, clustering, performance tuning, and disaster recovery.
Responsibilities:
- Install and implement middleware technology solutions to meet business demands, including performance tuning, upgrades, clustering, redundancy and disaster recovery
- Provide subject matter expertise and serve as the highest level of technical escalation for middleware technologies
- Consult with and serve as liaison for end users and application developers supporting mission-critical applications
- Ensure appropriate standards and procedures are followed, and develop and implement standards for installation, maintenance and enhancement of middleware platforms
- Clearly articulate design trade-offs involving availability, performance, interoperability and costs to technical and executive audiences
- Provide guidance and cross-training to other team members
Requirements:
- Provide L2 Middleware support
- Minimum 3-5 years’ experience in a production IT environment managing enterprise Middleware technologies (AWS MQ, IBM MQ/MQFTE, Apache Tomcat, Web services and Application Servers, IBM WTX)
- Experience in executing projects, including planning and implementing short-term and long-term work plans and successfully completing projects on schedule
- Experience in implementing enterprise middleware and Cloud technologies
- Experience with application and middleware performance tuning, capacity planning and reporting
- Practical experience troubleshooting infrastructure and middleware problems
- Experience in managing and dealing with third party system integrators and solution providers
- Experience working with clustered systems and high availability systems
- Proven experience with IT Support Operations and processes
- Proven analytical and problem-solving abilities
- Experience with leading and managing a team to deliver results
- Good communications and interpersonal skills
- Good time management and organisational skills
- Good technical documentation skills
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