Staff CloudOps, AWS Infra Support Engineer
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Job Description
CloudOps Engineer supporting DevOps practices including CI/CD pipelines at EY. Collaborating with cloud teams to improve operations and resolve incidents in AWS and Azure environments.
Responsibilities:
- Assist in resolving infrastructure and DevOps-related incidents and service requests.
- Support CI/CD pipeline operations and automation workflows.
- Implement infrastructure as code using Terraform.
- Monitor platform health using native tools like AWS CloudWatch and Azure Monitor.
- Collaborate with CloudOps and DevOps teams to address deployment or configuration issues.
- Maintain and update runbooks, SOPs, and automation scripts as needed.
Requirements:
- 3–4 years of hands-on experience in AWS and Azure environments.
- Experience with Terraform; exposure to CloudFormation or ARM templates is a plus.
- Familiarity with Docker, Kubernetes (EKS/AKS), and Helm.
- Basic scripting in Bash; knowledge of Python is a plus.
- Understanding of ITSM tools such as ServiceNow.
- Knowledge of IAM, security groups, VPC/VNet, and basic networking.
- Strong troubleshooting and documentation skills.
- Relevant cloud certification (AWS/Azure) preferred.
- Willingness to work in a 24x7 rotational shift-based support environment.
Benefits:
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
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