Strategic Account Director
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Job Description
Strategic Account Director handling high-impact enterprise accounts at AI-focused legal tech company. Driving growth through personalized client engagement and strategic account planning.
Responsibilities:
- Prospect, develop, and close upsell and cross-sell opportunities and contract renewals.
- Partner with EvenUp product and executive teams to develop and execute long-term success plans aligned with customer objectives and business outcomes.
- Lead a portfolio of 5-10 key accounts, ensuring they receive personalized, high-touch support and strategic guidance.
- Be present with clients at least once a week—build trust, understand evolving goals, and ensure alignment.
- Advocate for customer needs internally, providing insights to Product, Finance, and Engineering to improve offerings and align on goals.
Requirements:
- 5+ years in Strategic Customer Success or Key Account Management, preferably in high-growth B2B SaaS startups
- Proven track record managing a few large, complex accounts with $1M+ in ARR or equivalent scope
- Skilled at working with every level of the business: executive stakeholders, operations leaders, contributors to understand their goals and deliver outcomes
- Comfortable navigating ambiguity and taking ownership—without needing constant direction
- Excellent cross-functional communication—ensuring customer feedback is woven into product and service enhancements
- Comfortable engaging with regular in-person meetings, drop-ins, trainings within a two hour drive
Benefits:
- Choice of medical, dental, and vision insurance plans for you and your family
- Additional insurance coverage options for life, accident, or critical illness
- Flexible paid time off, sick leave, short-term and long-term disability
- 10 US observed holidays, and Canadian statutory holidays by province
- A home office stipend
- 401(k) for US-based employees and RRSP for Canada-based employees
- Paid parental leave
- A local in-person meet-up program
- Hubs in San Francisco and Toronto
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