Streaming Support Engineer – Tech
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Job Description
Streaming Support Engineer responsible for deployment, support, and maintenance of Gray Media’s advanced streaming infrastructure. Collaborating with technical and editorial teams to ensure smooth delivery across platforms.
Responsibilities:
- Deploy and manage streaming hardware, including Edge Encoders and GPIO-based workflows.
- Configure and support SCTE-104/35 metadata insertion systems (e.g., Middleman, Crystal)
- Provide Tier-2 support for streaming issues escalated from the Digital Support team.
- Support Connected TV (CTV) Desk operations including VMIX integration and automation tools.
- Monitor and troubleshoot FAST and Direct-To-Consumer (DTC) distribution systems.
- Support various Master Control Systems and traditional broadcast systems.
- Assist in the rollout of new Streaming infrastructure projects and initiatives.
Requirements:
- Proficient in SCTE 104/35 digital ad insertion standards.
- Experience with SRT, RTMP, HLS, and Transport Stream (TS) streaming protocols.
- Working knowledge of SRT encoders, closed captioning workflows, and video switching infrastructure.
- Hands-on experience with vMix, BitFocus Companion, and related live production tools.
- Understanding of FAST channel architecture and DTC distribution platforms.
- Familiar with master control systems, news production workflows, and GPIO-triggered automation.
- Graphic systems including HTML-5 based systems (Flowics, Singular)
- 4+ years’ experience in a broadcast station or media production environment.
- Experience supporting live streaming, OTT, or CTV distribution platforms.
- Broadcast engineering certifications (e.g., SBE Certification).
- Experience working with cloud-based playout or encoding systems.
- Familiarity with digital rights management (DRM), ad tech, or OTT analytics platforms.
Benefits:
- Comprehensive Medical(Rx), Dental, and Vision Coverage
- Health Savings Account with Company contributions
- Flexible Spending Account
- Employer-paid life and disability benefits
- Paid parental leave benefits
- Adoption and Surrogacy Benefits
- 401(k) Plan, including matching and profit-sharing contributions
- Employee Assistance Program
- Voluntary benefits, including Hospital Indemnity, Critical Illness, Accident Insurance, and supplemental life insurance coverage
- Paid Time Off, including Relocation PTO
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