Supervisor, Accounts Receivable Services – Hospital Experience
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Job Description
Remote Accounts Receivable Supervisor overseeing hospital and home infusion billing teams for Med-Metrix. Managing collections, quality assurance, productivity, training, and HIPAA compliance.
Responsibilities:
- Monitor and oversee the daily activities of the accounts receivable team, including inventory management and staff training
- Monitor and coordinate follow-up activities to ensure equitable work assignments, timely account follow-up, and achievement of collection goals
- Perform weekly quality assurance reviews of the team’s work
- Review staff productivity reports weekly
- Provide weekly staff productivity updates to the AR Analyst
- Assist with and resolve external and internal client inquiries
- Prepare and maintain reports or logs as required
- Maintain current working knowledge of healthcare-related issues and regulations
- Identify issues and work with the manager and director to resolve them
- Provide training, monitoring, feedback, and disciplinary action as necessary
- Monitor team attendance and PTO usage
- Ensure remote client access is disabled promptly for terminated or transferred employees when applicable
- Ensure direct reports are trained and compliant with Information Security and HIPAA policies and procedures
- Limit viewing of PHI to the minimum necessary to perform assigned duties
- Perform other duties as assigned
Requirements:
- 3+ years experience in a hospital business office setting or similar setting
- Experience in Hospital/Facility billing and Home Infusion billing
- Ability to work well individually and in a team environment
- Must be reliable, responsible, goal oriented and flexible
- Proficiency in Microsoft Office Suite
- Strong interpersonal skills and ability to communicate well at all levels of the organization
- Strong problem solving and creative skills
- Ability to exercise sound judgment and make decisions based on accurate and timely analyses
- High level of integrity and dependability with a strong sense of urgency and results orientation
- Excellent written and verbal communication skills required
- Must possess a smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes
- Ability to follow directions, collaborate with others, and handle stress
- Ability to perform the stated physical demands, including sitting, moving around the work area, performing manual tasks, operating office equipment, extending arms, kneeling, talking, and hearing
- Must understand and comply with Information Security and HIPAA policies and procedures
- Must use, protect, and disclose patients’ protected health information only in accordance with HIPAA standards
Benefits:
- Remote or virtual work arrangement
- Multifactor authentication and security access via smartphone or electronic device
- Equal employment opportunity and nondiscrimination protections
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