Support Analyst – OCI
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Job Description
Analista de Suporte atuando na identificação e resolução rápida de incidentes de TI em São Paulo. Colaborando com equipes técnicas e especialistas no assunto.
Responsibilities:
- Identify, analyze, track, and support the resolution of incidents.
- Maintain accurate, up-to-date records of incident status and progress.
- Ensure clear communication between technical teams and stakeholders.
- Support the development of Incident Management practices by contributing to process, procedure, and operational metric improvements.
- Monitor service and infrastructure dashboards to detect anomalies.
Requirements:
- Bachelor's degree or higher in Computer Science, Information Systems, or a related field.
- Experience in technical support and incident management in infrastructure and/or cloud computing environments.
- Strong communication skills and confidence to lead technical meetings and interact with cross-functional teams.
- Knowledge of cloud infrastructure and related technologies.
- Experience troubleshooting technical issues across infrastructure technologies, including servers, compute, storage, networking, authentication, and databases.
- Experience using ticketing/incident management tools (JIRA, Remedy, or similar).
- Ability to manage multiple priorities in a dynamic, fast-changing environment.
- Analytical, organized, and problem-solving oriented.
Benefits:
- Flexible working arrangements
- Opportunities for professional development
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