Support Engineer
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Job Description
Support Engineer providing 24/7 technical support for partners with a focus on Linux and cloud technologies.
Responsibilities:
- Provide L2 24/7 technical support for our partners (alternative schedules available)
- Process and triage incoming L2-L3 support requests for the technical support service
- Research, diagnose, troubleshoot, and implement solutions to resolve customer issues, escalating when necessary
- Ensure timely and professional communication with customers
- Maintain and expand the Knowledge Base with key findings and troubleshooting guides
Requirements:
- Understanding of OS structure and Linux configuration
- Experience in Linux server administration
- English proficiency (Intermediate or above)
- Basic knowledge of Internet protocols and services (DNS, HTTP(S), SSH, SMTP(S), FTP)
- Understanding of virtualization technologies, with experience in modern solutions, is an advantage
- Familiarity with Jira, Zendesk, Zabbix, and Grafana for monitoring and ticket management
- Networking and network services (Linux) configuration experience appreciated
- Scripting knowledge (Bash, Python) is a plus
- Experience with Kubernetes, OpenStack, or cloud platforms is an advantage
- Red Hat or LPI certifications (a significant advantage)
- Strong communication and analytical thinking skills, with attention to detail
- Ability to stay calm and focused
Benefits:
- Remote work
- Share Options – everyone shares in our success with share options
- We help our team get private medical insurance
- Contributor recognition programs
- Participation in the referral system awards
- A smart, friendly team that values reliability, simplicity, and automation
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