Support, Operations & Accounting Specialist
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Job Description
Spécialiste support comptable aidant les utilisateurs de Pennylane, logiciel français de gestion financière. Résolution de tickets, intégration de données et transmission des retours aux équipes produit.
Responsibilities:
- Act as a business and platform expert for clients using Pennylane as their core accounting and financial management software
- Serve as the liaison between client executives, in-house accountants, and accounting firms
- Interact with users daily and understand the issues they encounter
- Investigate requests and provide an answer or solution, escalating issues to technical teams when necessary
- Help corporate and accounting-firm accountants integrate their data into Pennylane to facilitate migration
- Receive and qualify accounting-related requests and provide prompt, relevant responses
- Track requests through to the complete resolution of tickets
- Handle increasingly complex customer requests
- Create and update help resources to foster customer self-sufficiency
- Share accounting knowledge and hands-on experience with colleagues
- Provide product teams with well-structured feedback on customer usage
- Identify areas for improvement and contribute to team efficiency
- Lead projects that support professional development and product expertise
- Potentially progress toward more specialized Support questions, account management, or customer implementation
Requirements:
- Formal training in accounting (BTS CGO, DCG, BTS Assistant de gestion PME-PMI, Master’s degree in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management)
- At least 3 years of experience in an accounting firm; ideally, experience covering at least three tax seasons
- Direct experience working with business owners is a plus
- Interest in innovative work tools and new technologies
- Self-motivated, with the ability to solve problems independently and find solutions
- Knowledge of Pennylane is a plus
- Professional proficiency in English
- Strong written communication skills and a teaching-oriented approach to interacting with users clearly and professionally
- Ability to understand and respond to customer needs, provide excellent service, and maintain strong customer relationships
- Ability to work independently and as part of a team
- Flexibility to adapt to rapid product changes
- Willingness to learn and stay up to date with product developments
- Visa sponsorship is not available, and we cannot hire candidates outside Europe
Benefits:
- One of the best health insurance plans on the market (Alan Blue and Alan Mind)
- Meal vouchers (Swile card)
- 6 to 12 additional days off under the RTT scheme, in addition to 25 days of paid leave
- The opportunity to improve your English through Busuu
- A monthly allowance for all Pennylaners to support working from home or in a coworking space
- An equity grant in the form of BSPCEs
- Access to 8,000 gyms throughout France and more than 300 wellness activities through our partner Gymlib
- A Mac
- Company events such as Tech Days and an annual company retreat
- An inclusive, supportive work environment that fosters personal and professional growth
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