Support Technician – Personnel/Payroll, Junior
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Job Description
Support Technician assisting customers using Domínio payroll software. Responsible for phone, email, and chat support while diagnosing and resolving client issues.
Responsibilities:
- Assist customers by phone, email, remote access, and/or chat;
- Diagnose reported errors and provide accurate solutions;
- Log incoming support tickets in the platform;
- Provide guidance and answer questions about offered solutions and applicable accounting and payroll legislation.
Requirements:
- Degree completed or in progress in Accounting, Human Resources, or related fields;
- Good communication skills;
- Basic knowledge of payroll;
- Basic computer skills;
- Knowledge of eSocial;
- DCTF Web;
- Hiring and termination procedures;
- Calculations for vacation pay, 13th salary, and benefits;
- SEFIP/GFIP;
- Experience in technical support.
Benefits:
- Fixed salary;
- Meal allowance;
- Flexibility to customize benefits such as food allowance, transport voucher, fuel voucher, culture voucher, Gympass, dental plan, and health insurance;
- Life insurance;
- Partnership with SESC;
- Real opportunities for growth within the company, both financially and personally.
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