Swedish Speaking Customer Expert
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Job Description
Swedish-speaking customer expert supporting Booking.com travelers with bookings, refunds, and travel issues. Delivering premium service remotely through Mercier Consultancy Group in Greece.
Responsibilities:
- Provide world-class assistance to travelers using Swedish to resolve booking inquiries and travel-related issues
- Ensure customer satisfaction by offering professional solutions for accommodation and travel service modifications
- Maintain high standards of communication to uphold the Booking.com brand reputation within the competitive travel industry
- Act as a brand ambassador, managing delicate travel situations with empathy, accuracy, and efficiency
- Collaborate with international teams to streamline reservation processes and improve global service workflows
- Navigate complex travel industry software to process refunds, cancellations, and booking adjustments
- Contribute to the success of one of the most recognized companies in the travel sector through high-quality engagement
Requirements:
- Native or fluent Swedish (spoken and written)
- Proficiency in English for international communication and training
- Valid EU passport (mandatory)
- A genuine passion for the travel industry and a commitment to delivering premium customer experiences
- Strong problem-solving skills and the ability to work in a fast-paced environment
- Previous experience in customer service or hospitality is highly regarded for these Swedish-speaking jobs
Benefits:
- Competitive Monthly Salary
- 2 Extra Salaries Per Year (13th and 14th salary bonus)
- Monthly Performance Bonus linked to service quality
- Fully Paid Relocation Package (flight, transfer, hotel accommodation included)
- Comprehensive, fully paid initial training program
- Full Private Health Insurance
- Career growth opportunities within one of the best jobs in Greece for international talent
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