Systems Administrator II / Endpoint Support Engineer
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Job Description
Systems Administrator in a remote role focusing on endpoint management and support for enterprise Windows environments. Engaging in troubleshooting and working closely with IT teams to ensure operational efficiency.
Responsibilities:
- Serve as Tier 1–2 support for endpoint-related issues including login failures, update errors, and application issues
- Support end users through **Windows 11 upgrades**, resolving deployment failures and Software Center issues
- Assist with software installs, policy updates, and configuration changes to maintain a consistent user experience
- Manage and monitor application deployments through **Microsoft SCCM**
- Create, analyze, and maintain SCCM reports to track compliance and deployment success
- Troubleshoot imaging issues such as duplicate device records, failed task sequences, and deployment errors
- Support day-to-day operations of the **Adaptiva platform**, including licensing, vulnerability workflows, and portal configuration
- Partner with Adaptiva support and internal engineering teams on escalations and advanced troubleshooting
- Perform environment clean-up and maintenance during organizational changes (e.g., divestitures or infrastructure transitions)
- Work cross-functionally with systems, network, and security teams to identify root causes and long-term fixes
- Document procedures, resolutions, and best practices to improve internal knowledge bases and operational efficiency
Requirements:
- 1–3 years of experience in IT support, endpoint management, or systems administration
- Experience supporting enterprise Windows environments
- ***Proficient English Level (both written and speaking--B2 or above)***
- Microsoft SCCM (application deployment, imaging, reporting)
- Windows 10/11 configuration and troubleshooting
- Patch management and software distribution
- Adaptiva experience strongly preferred
- Clear, professional communication with both technical and non-technical users
- Strong troubleshooting and analytical skills
- Ability to work independently while collaborating with distributed IT teams
- Microsoft Certified: Modern Desktop Administrator Associate (Nice to Have)
- CompTIA A+ or equivalent (Nice to Have)
Benefits:
- Fully Remote Work
- Competitive Pay
- Working for an industry leading, tech forward company
- Training & Development
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