Talent Operations Manager
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Job Description
Talent Operations Manager at Springboard leading end-to-end operations for course talent in various programs. Responsible for onboarding, training, and consistent performance management across the team.
Responsibilities:
- Owns the end-to-end operations and quality management of all course talent — including mentors and live instructors — across Tech, Allied Health, and AI programs.
- Ensures we have the right talent, onboarded effectively, performing consistently, and deployed reliably as programs scale.
- Serves as the central owner of talent execution and quality.
- Manage a small team and partner closely with program leadership and support operations functions.
- Design strategy for onboarding, training, and readiness processes for mentors and live instructors.
- Ensure consistent performance management, QA, and remediation standards across programs.
- Create systems to identify performance risks and lead improvement plans.
- Own talent capacity planning to support cohort launches and ongoing delivery across all programs.
- Drive sourcing strategy, execution, and hiring workflows for new course talent roles.
- Build and maintain scalable talent ops processes and documentation for the team.
Requirements:
- 5+ years of full-time work experience in talent operations, customer success, community management, program operations, or a related field.
- Demonstrated ability to operate in ambiguous environments, build processes from scratch, proactively identify solutions, and drive outcomes with limited direction.
- Experience sourcing and hiring talent (contracted or full-time)
- Strong written and verbal communication skills
- Comfortable giving and taking feedback, previous experience in positions that required providing feedback (e.g., coaching or managerial experience)
- Enjoys building systems and using data to inform and drive decisions
- Bonus: experience working in B2B and or allied health fields.
Benefits:
- Flexible work arrangements
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