Team Lead – Tax Certificates
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Job Description
Team Lead guiding a team to ensure productivity and manage daily reports for Amrock. Responsibilities include communication with clients and team members while maintaining workflows and processes.
Responsibilities:
- **Position Summary**
- As an Amrock / Tax Certificate Team Lead, you will be tasked with guiding a group of employees as they complete daily reports, communicate with clients and keep up with daily workflow and processes. You will be a direct contact to provide information to a supervisor on the team's progress. You will assist in tracking productivity, audits and should a conflict arise; the Team Lead must work with team members to solve a question quickly and effectively.
- You will be representing the organization in a professional manner through appearance, language, and behavior. Team Leads shall promote and develop individuals with mutual respect, emotional intelligence, diversity, and dignity. You will be required to provide direction, instructions, and guidance to your team. You will also be asked to know your team members' strengths, weaknesses, and motivations.
- **Position Type and Expected Hours of Work**
- This is a full-time position, and hours of work and days are Monday through Friday, 8:30 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand. Applicable overtime pay will apply per law.
- **Essential Functions**
- On top of Team Lead duties, you will be tasked with processing operational orders while communicating and answering questions regarding Amrock Tax Certificates and other Tax Certificate-related products. You will also be asked to finalize and deliver property reports promptly.
- Serve as a point of contact for questions and issues that arise from your team
- Mentor team members
- Coach and assist team members achieve their own goals
- Assist with answering phone calls
- Contribute in supporting team members
- Collaborate with the Quality Control team to help complete management review files when assigned
- Lend a helping hand with calculating productivity scores
- Review with team members of current audit scores and trends
- Conduct online research
- Compile reports using our proprietary software
- Data entry work
- Communicate with clients, confirm deadlines, update progress
- Maintain workflow and order progress
- Sending and completing orders from the orders
- Answering all Analyst and Vendor questions
- Vendor calls and on boarding
- Performance reviews with the vendors
Requirements:
- **Qualifications and Education Requirements**
- Looking for a highly motivated PropLogix team member with above average audit scores, productivity, and attendance and not have been on an action plan in the last six months. The ideal candidate will have experience/knowledge with the Amrock / Tax Certificate products. This position is remote and anyone, regardless of location, may apply, if they meet the qualifications as listed.
- **Preferred Skills**
- Customer service and relationship building skills
- Technical Understanding of Amrock Tax certificates
- Time management skills
- Ability to work under pressure
- Management skills
- Ability to work with a team and independently
- Ability to listen and apply feedback from critiques and reviews
- Self-confident
- Adobe Acrobat DC
- PLSos2
- Online Research ability
- **Supervisory Responsibility**
- There are no supervisory responsibilities currently. But you are responsible for any management tasks delegated by your direct supervisor.
- **Other Duties**
- Job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits:
- Internal Psoition
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