Team Leader – Corporate Operations, CCAM
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Job Description
Corporate banking operations team lead overseeing CCAM account services, KYC, mandates, and signatory management. Ensuring compliant processing, risk control, SLA performance, and operational reporting.
Responsibilities:
- Manage and authorize Corporate Banking account opening and account maintenance activities processed by CCAM
- Review and authorize account opening documentation for Corporate, Commercial, Government, Financial Institutions, MNC, Special Assets, and Investment Banking clients
- Ensure accurate maintenance of customer records, account structures, mandates, and authorized signatory information
- Review and authorize corporate fixed deposit placements, rollovers, liquidations, and related financial transactions within delegated authority limits
- Support KYC remediation, regulatory reviews, audit observations, and data correction initiatives
- Ensure compliance with AML, Sanctions, Regulatory, Compliance, and Operational Risk requirements
- Monitor controls, escalate exceptions and high-risk cases, and support internal, external, compliance, and regulatory audits
- Ensure requests meet SLAs, maintain processing accuracy of 99% or above, monitor workflow queues, and prioritize critical requests
- Optimize resource utilization and workload distribution across the team
- Coordinate with Relationship Managers, Coverage Teams, Trade Sales, Product Teams, Compliance, Operations, Credit, and Technology teams
- Act as a primary escalation point for operational issues impacting client servicing
- Prepare Daily, Weekly, and Monthly MIS reports on volumes, productivity, SLA performance, quality, and pending inventory
- Analyze operational trends and identify process improvement and automation opportunities
- Provide management updates on regulatory remediation, audit actions, backlog reduction, and operational risk matters
- Ensure compliance with UAE Central Bank regulations and internal governance requirements
- Maintain confidentiality and integrity of customer information
Requirements:
- Minimum 5-7 years of experience in Corporate Banking Operations, Centralized Account Management, Client Onboarding, or Account Services
- Experience in handling Corporate, Commercial, Financial Institution, and Government Banking clients preferred
- Experience in managing operational teams and service delivery functions
- Comprehensive knowledge of Corporate Banking Operations, Account Management, KYC/CDD requirements, AML regulations, and customer lifecycle management
- Good understanding of Corporate Banking products, Trade Finance operations, Fixed Deposits, Digital Banking services, and customer onboarding processes
- Knowledge of regulatory requirements, operational risk management, and audit controls
- Strong leadership and team management capabilities
- Excellent stakeholder management and communication skills
- Strong analytical and problem-solving abilities
- Ability to manage multiple priorities under tight deadlines
- Strong attention to detail and risk awareness
- Proficiency in banking systems, workflow applications, and Microsoft Office tools
- Bachelor's Degree in Business Administration, Finance, Banking, Commerce, or related discipline
- Professional certifications in Banking Operations, AML, Compliance, or Risk Management will be an added advantage
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