Platform Operations Director
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Job Description
Marketing platform operations director enabling H&R Block's enterprise marketing workflows, governance, and reporting. Supporting tax services company H&R Block's digital and integrated marketing operations.
Responsibilities:
- Partner with Marketing, Program Operations, workflow managers, and cross-functional stakeholders to translate Marketing's operating model and processes into the work management platform ecosystem
- Operationalize governance standards, including workflows, intake processes, taxonomies, permissions, templates, data structures, and reporting
- Design, configure, and optimize scalable platform functionality for Marketing planning, prioritization, execution, and measurement
- Steward Marketing's planning, portfolio, and capacity-related data models
- Enable frameworks, functionality, standards, and data requirements for capacity, demand, throughput, priorities, risks, and portfolio health visibility
- Partner with Technology teams and platform vendors on integrations, upgrades, enhancements, and optimization initiatives
- Lead platform adoption, training, communication, and change management efforts
- Evaluate and implement workflow automation and AI-enabled capabilities
- Socialize platform-enabled processes, governance expectations, and ways of working across teams and lines of business
- Advise Marketing leadership on platform investments and capability development
Requirements:
- Bachelor's degree or equivalent experience
- 10+ years of experience in marketing operations, business operations, platform operations, portfolio management, program management, or related disciplines
- Experience leading enterprise planning, workflow, project management, or portfolio management platforms
- Proven experience designing governance frameworks, operating standards, workflows, and business processes
- Experience building executive reporting, dashboards, and performance measurement capabilities
- Strong communication and stakeholder management skills
- Experience leading teams or managing experienced individual contributors
- Preferred: Experience with Workfront, Airtable, Smartsheet, Jira, Monday.com, Asana, or similar enterprise platforms
- Preferred: Experience leading platform implementations, migrations, or transformation initiatives
- Preferred: Experience supporting large-scale marketing or matrixed organizations
- Preferred: Experience with workflow automation, integrations, and platform governance
Benefits:
- Medical and prescription drug coverage for associates and eligible dependents
- H&R Block Retirement Savings Plan (401(k) Plan)
- Employee Assistance Program
- (Virtual) fitness center programs
- Associate discount program
- Business Travel Accident Insurance
- Associate Tax Prep benefit
- Competitive pay
- Comprehensive benefits
- Continuous learning
- Support for life both in and outside of work
- Incentive compensation or short-term incentive plans may provide additional earnings
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