Senior Manager, Talent Operations
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Job Description
Senior Talent Operations Manager building recruiting systems, analytics, and processes for Zocdoc’s digital healthcare marketplace. Leading Recruiting Coordinators while scaling talent operations.
Responsibilities:
- Own and optimize the recruiting technology stack, including Gem, Greenhouse, and BrightHire
- Identify gaps, evaluate and recommend tools or integrations, and manage vendor relationships
- Build and maintain integrations across recruiting systems
- Design and maintain a knowledge management system with playbooks, SOPs, onboarding materials, and process documentation
- Build recruiting dashboards and define metrics including pipeline health, time-to-fill, source effectiveness, quality of hire, and funnel conversion
- Ensure data integrity and trustworthy, self-service reporting
- Turn recruiting data into actionable recommendations
- Streamline end-to-end recruiting processes and improve candidate and hiring-team experience
- Partner with Legal, People Systems, and Total Rewards on processes and compliance
- Collaborate with TA managers and leaders to standardize processes globally
- Manage and develop 2 Recruiting Coordinators, with the team expected to grow
Requirements:
- 6-8+ years of experience in Talent/Recruiting Operations, People Operations, or a closely related function
- Track record of building an operations function from scratch
- Hands-on experience configuring and administering an ATS; Greenhouse strongly preferred
- Experience with sourcing/CRM tools such as Gem or similar
- BrightHire or interview intelligence tooling is a plus
- Experience building dashboards and recruiting metrics/reporting
- Experience managing or mentoring a coordination team
- Strong project management skills
- Ability to operate as both an individual contributor and a people leader
- Experience working in a fast-paced, global organization and adapting to shifting priorities
- Excellent documentation skills
Benefits:
- Certain positions are eligible for variable pay and/or equity
- Equal opportunity employer committed to a work environment free of discrimination and harassment
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