D365 Operations Lead
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Job Description
D365 Operations Lead managing Microsoft Dynamics 365 operations for a Weekday client. Driving functional support, process improvement, and operational reliability across D365 environments.
Responsibilities:
- Lead day-to-day D365 operations, ensuring smooth and reliable business process execution
- Own functional support, issue resolution, incident management, and operational performance across D365 modules
- Work with business stakeholders to understand requirements, identify process gaps, and recommend D365 solutions
- Manage and prioritize functional issues, enhancements, change requests, and operational activities
- Coordinate with technical teams, developers, vendors, and implementation partners to resolve complex D365 issues
- Drive continuous improvement initiatives to optimize business processes and improve D365 adoption
- Monitor system performance, operational KPIs, service levels, and support metrics
- Lead functional impact assessments for system changes, upgrades, integrations, and new features
- Document business processes, functional specifications, SOPs, and operational procedures
- Support requirement validation, UAT coordination, regression testing, and deployment readiness
- Identify recurring operational issues and implement preventive measures
- Manage escalations and ensure timely resolution of critical business-impacting issues
- Provide functional guidance and mentoring to D365 support and operations teams
- Ensure adherence to governance, security, compliance, and change-management processes
- Collaborate with cross-functional teams to align D365 capabilities with evolving business requirements
Requirements:
- 8–12 years of experience
- Strong hands-on experience with Microsoft Dynamics 365 and its business applications
- Strong understanding of D365 functional processes, configuration, workflows, and business requirements
- Proven experience managing enterprise application operations, production support, incident management, and service delivery
- Experience with business process mapping, requirement gathering, and functional solution design
- Experience working with multiple stakeholders across business and technology teams
- Strong troubleshooting, analytical, and problem-solving capabilities
- Experience with change management, release management, UAT, and system enhancements
- Strong communication, coordination, and stakeholder management skills
- Ability to lead teams and manage multiple priorities in a fast-paced environment
- Experience with D365 Finance & Operations, Supply Chain Management, Commerce, or related D365 modules
- Exposure to D365 integrations, APIs, Power Platform, and Azure services
- Experience working with external vendors or implementation partners
- Knowledge of ITIL-based support and service management practices
- Experience with D365 upgrades, migrations, and large-scale transformation projects
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