Merchandising Operations Manager

Posted 10hrs ago

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Job Description

Merchandising Operations Manager overseeing Maniko’s beauty counters across German drugstores. Managing agency execution, repairs, store rollouts, quality checks, and scalable POS operations.

Responsibilities:

  • Own the day-to-day operations at the point of sale (POS)
  • Build and manage an asset register for every counter, including location, condition, and history
  • Own spare-parts supply from issue reporting through confirmed installation
  • Plan and manage refits and assortment changes, from planogram development and agency briefing through final sign-off
  • Sign off every implementation and track defects through to resolution
  • Serve as the first point of contact for reports from stores
  • Measure and reduce resolution times
  • Organize the return and refurbishment of replaced furniture components
  • Maintain guidelines and training materials for field teams
  • Develop scalable standards, KPIs, and automations
  • Report to the Team Lead, Operations
  • Work closely with the Retail team and POS Project Management

Requirements:

  • Several years of hands-on POS or merchandising experience in multi-site retail, on the brand, agency, or retailer side
  • A proven example of maintaining a stable condition over a period of several months
  • Willingness to conduct occasional store checks at locations across Germany
  • Confident working with Google Sheets, Excel, or Airtable
  • Fluent in German and highly proficient in English
  • Experience with beauty or cosmetics counters or the drugstore channel is a plus
  • Experience managing merchandising agencies, including SLAs, is a plus
  • Experience with spare-parts or furniture logistics is a plus
  • Experience with an asset register or similar data-maintenance processes is a plus
  • Experience with Airtable, ClickUp, or photo-reporting tools is a plus

Benefits:

  • 100% remote within Germany, with an optional office in Berlin
  • Flexible working hours
  • Deutschlandticket
  • Urban Sports Club membership
  • Ownership, trust, and the freedom to make an impact
  • Workation opportunities
  • Personal and professional growth opportunities
  • Annual professional development budget
  • Regular team events in Berlin
  • Complete home-office equipment
  • Individual travel budget for visits to Berlin
  • Flat hierarchies, fast decision-making, and genuine teamwork