Team Manager, Global Client Delivery
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Job Description
Team Manager managing the Global Client Delivery operations at Labcorp. Overseeing project execution and ensuring client satisfaction through team management and strategy implementation.
Responsibilities:
- Supervise the day-to-day operations of the assigned customer or multiple functional team members
- Ensure appropriate resource allocation to successfully implement and execute project plans to achieve agreed upon service levels
- Manage the workload balance within their team and participate in resource management across all global teams
- Ensure the seamless integration of team services
- Ensure the consistent implementation, use, and review of SOPs
- Coordinate and monitor progress to ensure achievement of team goals
- Implement, monitor, and report performance metrics and take corrective action when appropriate
- Effective and timely adherence to management communications, meetings and procedures
- Participate in department or customer strategy execution and communicate strategy to team and/or customer
- Grow and develop the team including but not limited to:
- Ensure the development of a competent workforce to meet growth plans within budget
- Establish and monitor performance objectives for assigned direct reports and taking corrective action where appropriate
- Complete thorough, timely and well-documented performance evaluations and, where applicable, interim progress review for the assigned direct reports
- Accountable for the activities and outcomes of its direct reports, taking corrective actions where appropriate
- Accountable to instill and manage a culture of continuous improvement, quality, and productivity
- Accountable to monitor and track resolution of all customer complaints, issues and concerns related to the team responsibilities
- Manage and ensure the resolution of such instances in collaboration with the Project Management departmental leadership
Requirements:
- Minimum 3-5 years of people leadership experience in a fast paced corporate/industrial environment
- Excellent written, verbal, and interpersonal skills
- Demonstrated strong customer service skill and strong contribution to teamwork, experienced in building strong client relationships
- Lab experience in a central lab environment is seen as added value
- Demonstrated high degree of initiative and ability to work collaboratively
- Demonstrated initiative mindset, ability to identify gaps and action on it
- Proven strength in planning, problem solving, and organization
- Proven record of driving continuous improvement with high ability to manage change successfully
- Demonstrated experience in team building, influencing, and conflict resolution
- Proven track record of successful project completion
- Education: Bachelor’s degree in a field of science is preferred
- High School Diploma required
Benefits:
- Labcorp is proud to be an Equal Opportunity Employer
- Labcorp strives for inclusion and belonging in the workforce
- Health insurance
- Paid time off
- Professional development opportunities
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