Team Manager II
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Team Manager II managing a team of service/sales representatives in the Contact Center at TD. Providing leadership and ensuring effective operations while fostering colleague development.
Responsibilities:
- Manages a team of service/sales representatives
- Provides overall direction, corporate vision, and communication to assigned Colleagues in the Contact Center
- Provides day to day team leadership and work direction to ensure effective operations
- Monitors calls and assigned team activities to ensure productivity standards are met
- Participates in the selection, placement, and training of new staff members
- Develops, assesses, and evaluates Colleague performance
- Coaches Colleagues to develop a solid knowledge of products and services
- Resolves escalated Customer issues
- Leads a team and oversees complex or diverse operations or a functional area
Requirements:
- Bachelor's degree or progressive work experience
- 2+ years' related experience
- Prior leadership experience or progressive responsible Contact Center/Bank experience
- Ability to coach and mentor others
- Strong ability to successfully balance competing priorities in a fast-paced environment
- Strong analytical skills with ability to identify problems and implement solutions
- Strong communication skills, both verbal and written with ability to successfully influence others
- Excellent Customer service and computer skills
- Must be available to work flexible hours determined by the needs of the department which may include weekends, nights, and holidays
- Cross trained in a variety of queues within USCC preferred
Benefits:
- Health and well-being benefits
- Savings and retirement programs
- Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- Banking benefits and discounts
- Career development opportunities
- Reward and recognition programs
Similar Jobs
Field Education Business Manager
Field Education Business Manager at Wella Company delivering exceptional education and supporting Salon & School business growth. Coaching independent stylists and facilitating seminars to drive brand consumption.
Senior Manager, Global Quality Digital Systems
Senior Manager overseeing Global Quality Digital Systems at Viatris. Supporting standardized digital quality systems and ensuring compliance with global regulations and corporate policies.
Healthcare Consulting Manager – Inpatient CDI
Healthcare Consulting Manager overseeing healthcare projects and team mentoring at Huron. Managing performance improvement initiatives and collaborating with clients for optimal clinical outcomes.
Pricingmanager
Pricingmanager at meistro responsible for energy cost modeling and risk management in pricing. Collaborating with trading for competitive and transparent pricing structures while ensuring data integrity.
Portfolio Manager – Franchise Group
Portfolio Manager responsible for credit and portfolio oversight in franchise finance. Managing financial analysis and risk assessment for Celtic Bank's diverse franchise portfolio.
Senior Manager, Government Banking
Senior Manager managing prepaid debit card and digital disbursement programs for government contracts. Driving growth of banking services and ensuring compliance with client objectives.
Key Accounts Development Manager
Key Account Manager focusing on service key account management and growth in UK's facilities management sector. Working with regional sales teams to drive business development and maximize account opportunities.
Estimating Manager
Division 8 Estimating Manager overseeing sales administration tasks while managing a team at Allegion. Focused on estimation, contract management, and sales documentation for automatic doors.
Sponsorships Manager
Sponsorships Manager managing creator relationships and campaigns for Ground News. Building partnerships and driving subscriber growth through content and performance analysis.
Senior Sponsorships Manager
Senior Sponsorships Manager driving creator sponsorship strategy across emerging platforms for Ground News. Building relationships and ensuring measurable results amidst a growing media landscape.
Service Manager
Service Manager responsible for leading SpartanX’s solar service operations and technician workflows. Focusing on quality control, operational performance, and customer satisfaction in clean energy.
Electrician Manager
ESC Electrician Manager overseeing electrical operations for residential solar projects in Iowa at SpartanX. Leading teams and ensuring safety, compliance, and quality standards.
Regional Safety Manager – Multi State
Regional Safety Manager responsible for developing HSE programs and implementing safety initiatives across multiple states in the US. Partnering with leadership to enhance safety compliance and performance.
Manager, Regional Visual Merchandising
Manager of Regional Visual Merchandising overseeing visual guidelines for Tommy Hilfiger stores. Driving profitability and leading training initiatives while adapting regional direction in a creative environment.
Bid Manager
Bid Manager crafting proposals and managing responses for Support Revolution, focusing on clear, engaging writing. Collaborating across teams to submit compelling bids for prospective clients.
Senior Manager, Proposals
Proposal Manager leading teams through federal and state procurements for Nava. Enhancing government services through effective proposals and collaboration with experts.
Manager, API Services
Lead API Services development team driving the success of software applications at C1. Oversee design, development, and maintenance of high-quality APIs ensuring optimal performance.
Associate Manager – Digital Projects
Associate Manager handling Digital Projects for TDS Telecom. Collaborating across Digital Marketing and Operations teams to manage project tasks and communicate updates.
Regional Service Manager
Service Manager managing service delivery excellence in the Southeast market. Overseeing daily workforce flow, scheduling, and technician performance management.
Default Servicing Manager – Bankruptcy & Foreclosure/Replevin
Default Servicing Manager managing bankruptcy and legal recovery processes for Zippy's chattel loan portfolio. Driving execution, improving timelines, and ensuring performance metrics are met.