Regional Service Manager
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Job Description
Service Manager managing service delivery excellence in the Southeast market. Overseeing daily workforce flow, scheduling, and technician performance management.
Responsibilities:
- Manage daily work force flow, scheduling issues, vacation schedule, and the emergency service schedule for weekends and evenings
- Daily work with dispatchers on technician scheduling, service efficiency, schedule adherence, and contracted service completion
- Participate in new Service Delivery Specialists (SDS) on-boarding and implementing/executing a training plan
- Coach and empower Technicians to own their results and provide the tools and resources to achieve them
- Identifies the potential in an individual and aligns development activities to their abilities and talents
- Manage technician performance through coaching and direction under the guidance of the District Manager
- Review district performance with District Manager monthly to identify needed improvements to achieve sales and profitability budgets
- Work with Parts Department on parts issues, shipping, and delivery
- Actively builds strong relationships with key stakeholders in the customer's organization
- Proactively works to manage customer relationships to effectively solve issues and demonstrate value
Requirements:
- Associate degree and two years people management experience OR a combination of Smart Care experience, people management or education equivalent to a Bachelor’s Degree (1.5 years’ experience = 1 year post-secondary education)
- Must be able to read and write in English
Benefits:
- Competitive salary and benefits
- Access to best-in-class resources and technology
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