Technical Account Manager – Digital Signage
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Job Description
Business Operations Coordinator overseeing Salesforce CRM and ensuring governance workflows for partnership contracts. Engaging in financial administration and supporting business development initiatives.
Responsibilities:
- Own and administer Salesforce CRM, ensuring data integrity, lead flow optimization, and structured pipeline management.
- Design and maintain dashboards, reporting frameworks, and performance metrics.
- Monitor inbound contact submissions and execute initial outreach.
- Maintain CRM hygiene and support ongoing business development tracking and follow-up processes.
- Manage end-to-end submission, tracking, and approval workflows for partnership contracts and legal documentation.
- Oversee vendor onboarding, including system setup, PO creation, documentation, and billing issue resolution.
- Ensure compliance with internal governance policies and maintain organized records for audit purposes.
- Direct accounts payable activities related to ecosystem initiatives and ensure timely vendor payments.
- Track partnership-related budgets and support financial reporting.
- Manage inventory, distribution, and recovery of test devices and partner hardware assets.
- Serve as the coordination point for partnership-related PR requests and media interactions, partnering with Digital Health PR to ensure accurate and timely execution.
- Support the Head of Ecosystem Development by tracking Health in-app marketing program requests.
Requirements:
- 10+ years of experience in business operations, CRM administration, or ecosystem support roles.
- 5+ years of hands-on Salesforce administration experience required (certification preferred).
- Experience in healthcare technology, digital health, or a related ecosystem environment preferred.
- Proven experience managing vendor relationships, financial workflows, and cross-functional coordination.
- Bachelor’s degree preferred (Business, Technical, or related field).
- Advanced proficiency in Salesforce, Excel, and PowerPoint.
- Highly organized, detail-oriented, and execution-focused.
- Strong communication skills with the ability to coordinate across legal, finance, marketing, product, and engineering stakeholders.
- Self-motivated and comfortable managing multiple concurrent workstreams.
Benefits:
- Health insurance
- 401(k) matching
- Paid time off
- Remote work options
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