Technical Account Manager
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Job Description
Technical Account Manager supporting Valeris’s healthcare commercialization technology solutions. Managing client IT requests, initiatives, metrics, and cross-functional delivery for life sciences customers.
Responsibilities:
- Act as the single point of contact for client-related inquiries within the Valeris IT organization
- Monitor and escalate client requests, service tickets, defect resolutions, and innovation initiatives from initiation to outcome
- Conduct regular status meetings with business partners and clients to report progress, status, outcomes, and challenges
- Collaborate with operations to bring innovative technology ideas and solutions to clients
- Participate in client quarterly business reviews and present technology initiative updates and achievements
- Serve as a client technology subject matter expert bridging operations, technology, and partner teams
- Monitor project timelines and deliverables to ensure adherence to service-level targets and timelines
- Facilitate communication between cross-functional teams
- Analyze and report key performance metrics and identify areas for improvement
- Partner with IT solution architects, business analysts, product owners, and development leads/managers to design implementations and resolve issues
- Perform other duties as assigned
Requirements:
- Bachelor’s degree in computer science, business administration, or related field, or equivalent experience required
- Proven experience in product management, project management, and client success roles, including client management and setting expectations
- Experience working with internal and external clients to define business and technical needs and provide technical solutions
- Experience working in healthcare and information technology fields is a strong plus
- Experience with web services and data feed integration preferred
- Strong understanding of technology solutions and their application in a business context
- Excellent written and oral communication, interpersonal, critical thinking, and problem-solving skills
- Proficient in Microsoft Office applications, specifically Excel, PowerPoint, Visio, and Word
- Experience with Salesforce software a plus
- Experience eliciting requirements and diagramming process flows
- Experience working with project tracking software preferred
- Good understanding of SDLC processes (Waterfall, Agile) preferred
- Ability to work collaboratively in a fast-paced environment
- Ability to investigate how best to solve business problems and meet with key IT personnel responsible for solution delivery
- Prefer candidates who can type at least 35 words per minute with 97% accuracy
- Flexibility to travel as needed is preferred
- Successful completion of a background check and, depending on the position, a drug screen
Benefits:
- Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
- Telehealth and Employee Assistance Program (EAP) services
- Company match on Health Savings Account contributions
- Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000
- Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
- 401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting
- Paid Time Off (PTO) and Sick Leave
- Nine paid holidays plus two floating holidays
- Opportunities for advancement and personal and professional growth
- Challenging, stimulating work environment that encourages new ideas
- Inclusive workplace and mission-driven culture
- Flexibility to travel as needed is preferred
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