Technical Account Manager
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Job Description
Technical Account Manager at CreatorIQ serving as a technical partner for enterprise customers. Responsible for integrations, data flows, product configuration, and ensuring customer platform health in a remote role.
Responsibilities:
- Serve as the dedicated technical point of contact for a named portfolio of enterprise accounts, alongside their assigned CSM
- Conduct regular technical health reviews — assessing integration health, API usage, configuration gaps, platform adoption blockers, and integration best practices that drive enterprise customer stability
- Lead technical customer workshops and escalation discussions as the technical lead for assigned accounts
- Proactively identify technical risks before they become escalations; build remediation plans and see them through
- Guide customers through complex platform configurations, custom reporting setups, and integration architecture for CreatorIQ's NextGen platform
- Translate customer business goals into technical requirements and platform configurations within CreatorIQ
- Own the technical success plan for each account — documenting integration specs, data flows, custom setups, and known risks
- Lead customers through complex technical transformations, platform changes, and operational scaling initiatives while ensuring continuity and customer confidence
- Coordinate technical work streams across Product Support, Engineering, Product, and Implementation to ensure enterprise issues are prioritized, communicated clearly, and driven through resolution
- Provide customers with structured technical updates, remediation plans, risk assessments, and realistic delivery expectations during escalations
- Maintain accurate documentation of each account's technical configuration, integration architecture, and open technical issues in Notion and Zendesk
Requirements:
- 4–7 years in a Technical Account Manager, Solutions Engineer, Technical CSM, or Senior Support Engineer role within a SaaS company
- Experience owning technical relationships with enterprise-tier accounts — not transactional; strategic, named accounts
- Demonstrated ability to work across APIs, integrations, data pipeline concepts, and SaaS platform configuration without needing Engineering to hand-hold every step
- Familiarity with influencer marketing, creator economy, or social media data platforms is a strong plus — but coachable domain knowledge is acceptable.
Benefits:
- Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you!
- Work/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
- Whole Health Package: medical, dental, vision, life, disability insurance, and more.
- Savings: a 401k (USA) plan to help you plan ahead.
- Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).
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