Technical Account Manager – Splunk Platform
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Job Description
Technical Account Manager for Splunk, optimizing the platform for critical customers. Providing guidance, mentorship, and aligning strategies with internal teams for maximum customer satisfaction.
Responsibilities:
- Provide high-quality guidance and mentorship on enterprise-level architecture, configuration, and data governance in Splunk Enterprise and Splunk Cloud environments to ensure optimal system performance.
- Execute strategic adoption activities, including regular meetings and documentation, to demonstrate valuable, measurable outcomes to our customers.
- Design and prioritize solutions that address scalability, performance, integration, and technical debt to optimize customer workloads.
- Build outcome-focused assessments to drive cost reduction, mitigate risks, and improve overall operational efficiency.
- Assist customers with capacity and upgrade planning to ensure complete readiness for key events and major projects.
- Serve as the dedicated point of contact for adoption, enablement, and technical escalations to streamline the customer experience.
- Monitor and lead interactions with technical support teams to resolve high-priority cases quickly and prevent future incidents.
- Collaborate continuously with Customer Success Managers, Sales teams, and Professional Services to align on comprehensive account strategies.
- Contribute to team scaling by building repeatable processes, developing collateral, and implementing new tools to improve our internal workflows.
- Drive high customer satisfaction (CSAT) by identifying success stories and uncovering opportunities for product upsell and expansion.
Requirements:
- 5+ years of experience administering and using the Splunk platform.
- 3+ years of experience in Splunk implementation, build, and architecture.
- 2+ years of experience working specifically with Splunk Cloud.
- 1+ years of hands-on experience with scripting languages (e.g., Bash) and application development (e.g., Java, Python, .NET).
- Experience executing 1 or more enterprise Cloud Migration projects.
- Splunk Core Certified Consultant accreditation (preferred).
- Familiarity with the broader suite of Splunk-related products and integrations (preferred).
- Advanced knowledge of multi-tier Splunk architectures, clustering, and scalability topics (preferred).
Benefits:
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Professional development opportunities
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