Technical Account Manager
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Job Description
Technical Account Manager leading strategic post-sales accounts for Transmit Security. Build strong customer relationships and drive technology adoption for secure digital identity journeys.
Responsibilities:
- Ensure our customer’s success and adoption of Transmit Security’s solutions.
- Build knowledge of customer’s environments and use cases to become the customer’s champion at Transmit Security.
- Understand our customers' business and technical needs, use cases and priorities, and provide technical guidance on how best to leverage Transmit Solutions to achieve our customers’ desired outcomes.
- Champion the onboarding experience of new customers and driving time-to-value and ROI for customers by partnering with Product, Research & Development and Professional Services teams to deliver world class product integrations.
- Identify and drive resolution of technical roadblocks for customers, helping them realize the value of Transmit products.
- Develop a deep technical understanding of Transmit’s products, their features, functions and architect solutions to address customers business and security needs.
- Lead the post-sales team working with Product and Research & Development counterparts to shape Transmit products to meet our customers evolving needs.
- Help manage and shape customer technical response during incidents, and ensure internal action is being executed urgently.
- Present product roadmap and confirm alignment with the customer's business goals and priorities.
- Participate in Quarterly Business Reviews with the Customer to highlight progress, opportunities for expansion, address blockers and enhance our partnership.
- Act as a trusted technical adviser to the customer to strengthen customer relationships.
- Develop and lead in-person, remote and webinar Customer enablement sessions on Transmit Product features and use cases, best practices, and knowledge transfer.
- Work with Sales and Field Engineers to develop new opportunities and provide continual and consistent feedback on health and wellbeing of the account.
- Be accountable for the solution provided to the customer to ensure great service, customer satisfaction and success.
Requirements:
- Demonstrated technical leadership in B2B SaaS Customer Success, Solution Engineering, Technical Account Management, or services/support positions.
- Previous experience leading and building out Technical Account Management, Customer Success, and/or Solution Engineering teams, processes and procedures is a plus, and strongly preferred.
- Demonstrated ability to develop and nurture executive level relationships within customer organizations, as well as internal.
- A track-record of successfully working with all levels of cross-functional internal teams leading technical projects and resources. This role will require light Project Management skills, demonstrated experience is a plus.
- Deep and proven technical knowledge in Risk/Fraud and Identity and Access technologies - SSO, SAML Federated Identity, OAuth, OIDC, RBAC, REST APIs, Certificates and Management (trust chain), Identity Orchestration, WebAuthn (FIDO2 Passkeys).
- Technical awareness of AWS, Azure, GCP cloud architectures and OpenShift and Kubernetes frameworks.
- Technical curiosity to learn new bleeding edge technologies and platforms, and apply this knowledge to support customers in their journey with Transmit.
- Experience developing, executing and driving adoption of key strategic initiatives across cross-functional teams.
- Agility to adapt to quickly changing technical, business and market needs.
- Willingness to travel as needed to support customer engagements in EMEA (up to once a month).
Benefits:
- Competitive salary.
- Comprehensive benefits package including health, dental, and vision insurance.
- Dynamic and collaborative work environment with a focus on innovation.
- Flexible work arrangements and remote work options.
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